NEOGOV · 13 hours ago
Transformation & Training Lead
LOUISVILLE, KY
Full-time
Onsite
Senior Level
7+ years expNEOGOV, in partnership with Louisville Metro Government, is seeking a Transformation & Training Lead to ensure successful adoption of AI solutions across the organization. This role focuses on leading change management, staff training, and communication efforts to prepare teams for AI-enabled workflows and support frontline staff during transitions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Leads change management planning and readiness assessments for AI pilots and implementations across departments, in coordination with agency leadership, HR, and the CAIO
Designs and delivers training, workshops, office hours, and self-service materials to build AI literacy and tool proficiency for staff, supervisors, and managers
Translates technical changes into clear, accessible language and practical steps; works with departments to update workflows, SOPs, and job aids to reflect AI-enabled processes and clarify new responsibilities
Supports frontline teams during pilot and rollout phases by addressing questions, capturing feedback, and coordinating with product and engineering teams on improvements, demonstrating empathy, patience, and resilience when navigating resistance
Plans and executes communications for AI initiatives, including key messages, FAQs, talking points, and stakeholder updates for internal and external audiences
Tracks adoption, usage metrics, and qualitative feedback; identifies barriers, develops KPIs and measurement strategies, and recommends targeted interventions to improve uptake and organizational impact of transformation and training programs
Develops reusable templates, checklists, and toolkits for training, rollout, and change management that can be applied to future AI projects and scaled across departments
Builds strong relationships and facilitates sessions with staff at all levels; organizes and prioritizes work effectively to plan, execute, and evaluate change initiatives with high-quality outcomes
Qualification
Required
Bachelor's degree in Organizational Development, Education, Public Administration, Business, Communications, or a related field, or an equivalent combination of at least seven (7) years of directly relevant experience
Three (3) or more years of professional experience in change management, training and facilitation, organizational development, or large-scale technology implementation or an equivalent combination of education, training, and experience
Must possess and maintain a valid state driver's license with an acceptable driving history
Must submit to fingerprinting for criminal history check
Must complete the annual security awareness training
Preferred
Formal training or certification in change management (e.g., ACMP, Prosci,) or instructional design
Demonstrated experience leading at least three (3) major change initiatives that affected multiple departments, stakeholder groups, or organizational units, including responsibility for planning, execution, and evaluation
Proven track record designing and delivering training or facilitation programs, including two (2) or more efforts where the candidate developed curriculum, workshops, or ongoing enablement for staff at different levels
Experience working in government, public sector, unionized environments, or other highly structured organizations on at least two (2) initiatives that required navigating formal processes, policies, or labor considerations
Experience supporting adoption of digital, data, or AI solutions on two (2) or more projects, including responsibility for communications, stakeholder engagement, or measurement of adoption and usage
Benefits
Medical
Dental
Vision
Group Term Life
Supplemental Life
Accidental Death & Dismemberment
Sick Leave
Vacation
Holiday Pay
Bereavement Leave
Kentucky Public Pensions Authority
457 Deferred Comp
Voluntary Lifestyle Benefits
Tuition Assistance
Qualified Adult Benefits
Childcare Assistance
Free TARC Use
Paid Parental Leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase