RIVIERA DINING GROUP · 1 day ago
Influencer & Community Specialist - RDG
RDG CORP, Miami, FL, US
Full-time
Onsite
Entry, Mid Level
2+ years expRiviera Dining Group is seeking a highly skilled Influencer & Community Specialist to join our team. The role involves representing the voice and principles of our brands through community support and influencer relationship building, with the aim of enhancing brand credibility in both virtual and real-world settings.
Food and BeverageHospitalityRestaurants
Responsibilities
Monitoring and responding to comments and messages on social media platforms to engage with the community and address any questions or concerns
Identifying trends and patterns in customer feedback to provide insights to the broader team and improve the brands’ services and messaging
Building relationships with key influencers, advocates, and customers to foster brand advocacy and help develop user-generated content
Managing influencer outreach for brand collaborations and/or partnership opportunities
Managing Riviera Dining Group’s social media posting calendars
Creating a community building strategy for Riviera Dining Group social media accounts to engage & inform RDG employees, investors, etc of upcoming hirings, announcements, partnerships, etc
Escalating issues and customer complaints to appropriate internal teams to ensure timely and effective resolution
Developing crisis management protocols and processes to address potential issues or negative online events that could impact the brand's reputation
Managing and moderating online communities, including forums, groups, and social media channels, to ensure positive engagement and brand reputation
Collaborating with cross-functional teams, including marketing, branding, customer service, and reservations, to align community initiatives with overall business goals
Working with social media listening and analytics tools to monitor brand mentions and sentiment online and adjusting community strategies accordingly
Staying up to date with industry trends and best practices in community marketing and social media
Qualification
Required
Bachelor's degree in marketing, communications, business, or a related field
2 years of experience in community management, social media management, or a related field
Hospitality experience is required
Strong written and verbal communication skills, with the ability to effectively engage with diverse audiences
Excellent interpersonal skills and the ability to build relationships with customers, influencers, and partners
Familiarity with social media platforms and management tools, including canva or Iconosquare
Understanding of social media analytics and engagement metrics, including impressions such as likes, comments, shares, and chats
Knowledge of content marketing best practices
Ability to work in a fast-paced, deadline-driven environment and manage multiple projects simultaneously
Strong problem-solving and critical-thinking skills, with the ability to identify and address issues proactively
Company
RIVIERA DINING GROUP
Riviera Dining Group manages restaurants and clubs offering Mediterranean cuisine and curated dining experiences.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Galy
Founder
Recent News
The Real Deal
2025-11-24
2025-11-21
Company data provided by crunchbase