PF Management Group · 1 day ago
Planet Fitness Bozeman Assistant Club Manager
Bozeman, MT 59718
Full-time
Onsite
Mid Level
$18/hr - $18/hrPF Management Group is a leading franchisor and operator of fitness centers in the United States. The Assistant Club Manager will assist in overseeing gym operations to ensure a positive member experience and support the financial success of the club.
CommercialReal EstateResidentialRetailWholesale
Responsibilities
Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines
Assist with Staff Management and provide backup support to Club Manager as needed
Assist in scheduling and supervising staff
Member service oversight - Ensuring staff is providing a superior customer experience at all times
Assist in resolving or escalating employee issues or concerns
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions
Check members into the system
New member sign-up
Take prospective members on tours
Facilitate member requests, issues and questions
Assist in overseeing cleanliness and maintenance of facility
Assist in ordering of supplies using specific budget based on club requirements
Assist in tracking statistics and reports (weekly, monthly, and annually)
Backup support for any employee who is absent
Qualification
Required
Superior customer service skills
Solid supervisory, diplomacy and listening skills
Basic computer proficiency (Microsoft Suite)
Hard working, enthusiastic and energetic!
Strong problem resolution skills
Current CPR Certification - if not certified, we will provide certification training
High school diploma/GED equivalent required
Preferred
Experience working as a Member Service Representative at Planet Fitness is preferable but not required
Benefits
Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development
Wellness resources
Company
PF Management Group
PF Management Group is a real estate company that helps in buying and selling commercial and residential properties.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase