ISS Facility Services - North America · 7 hours ago
Technology Solutions Architect
San Antonio, TX
Full-time
Onsite
Senior Level, Lead/Staff
$172K/yr - $200K/yr
8+ years expISS Facility Services is a global organization committed to creating a more resilient community. They are seeking a Technology Solutions Architect to lead AI-driven innovation and strategy, optimize operational processes, and enhance user experience within the food service sector.
Facility ManagementFood and BeverageFood ProcessingOutsourcingProfessional ServicesRestaurants
Responsibilities
AI-Driven Innovation & Strategy
Disruption & Co-Creation: Partner and co-create with industry disruptors to identify and pilot AI, Machine Learning, and Cognitive Computing applications that offer transformative workplace experiences
Operational Optimization: Wield advanced statistical and analytical skills to develop predictive models, anticipating food service operational trends (e.g., demand forecasting, waste) and optimizing resource allocation (e.g., predictive labor analysis/0-based manning)
Innovation Roadmap: Develop, strategize, and plan new interventions by identifying key areas for innovative transformation within the food service journey (prior to, during, and after visiting sites)
Senior Influence: Communicate and present new ideas and data-driven approaches to high[1]level stakeholders, translating complex data into pragmatic, actionable recommendations
Food Service Technology & Execution
Supply Chain & ESG: Develop tools that connect Food Loss and Waste (FLW) to menu development (including allergen management) and procurement, better informing and efficiently managing the food service supply chain
Technical Prototyping: Lead the rapid development and initial deployment of AI solutions for specific food service assignments, ensuring responsible practices align with market trends and stakeholder expectations
Efficiency Modeling: Craft intricate business efficiency models and leverage advanced data analysis to enhance and improve food systems, contributing to long-term competitiveness
User Experience: Ideate, prototype, and develop tools that drive user experience, predicting sentiment and using technology to enable best-in-class programs
Qualification
Required
8–12 years of corporate experience, combining both technology and business, marketing, or finance-related fields
3–5 years of experience in a management position
A solid foundation in statistics and data analysis
Strong understanding of tools ranging across RPA, AI, machine learning, and cognitive computing
Expertise leveraging Machine Learning (ML) algorithms and techniques
Ability to build a solid data foundation that can be leveraged through predictive models, recommendation systems, and sentiment analysis tools
Experience with data preprocessing, feature engineering, and advanced data visualization
Proficiency in Google Cloud Platform (GCP) and Google Workspace
Hands-on experience with Vertex AI, Big Query, and Dataflow for machine learning model development and deployment
Excellent presentation skills
Highly proficient project planning and oversight abilities
Ability to lead innovation by challenging existing processes and assumptions
Experience in project planning and budgeting for technology initiatives
Demonstrated experience driving efficiencies and/or growth through innovation in large enterprise
Preferred
Self-starter motivated by navigating some amount of uncertainty
Ability to test, learn, and build their way into a strategic roadmap
Ability to be both hands-on and strategic
Exhibit radical curiosity and a strong desire to make the world a better place
Possess adaptive thinking and a strong, critical mindset
Benefits
Medical
Dental
Life and disability insurance
Comprehensive leave program based on employment status
Company
ISS Facility Services - North America
ISS is a leading workplace experience and facility management company, connecting people and places to make the world work better.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jon Eldridge
Regional Chief Operating Officer – Americas
Courtney Olson
Chief Marketing Officer, North America
Recent News
Hindu Business Line
2025-10-17
ISS World Services A/S
2025-10-13
ISS World Services A/S
2025-09-29
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