Prometheus Group · 19 hours ago
Technical Support Specialist
Triangle Area
Full-time
Onsite
New Grad, Entry LevelPrometheus Group is the largest global provider of comprehensive enterprise asset management software solutions. The Technical Support Specialist plays a critical role in the customer life cycle by providing timely responses and resolutions to technical product questions and issues, while also acting as a liaison between customers and technical teams.
Asset ManagementEnterprise ApplicationsEnterprise Resource Planning (ERP)Enterprise SoftwareSaaSSoftware
Hiring Manager
Brynn Watkins
Responsibilities
Assist customers by answering questions via ticketing system, email, and phone
Resolve customer tickets through troubleshooting over remote screen-share meetings
Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations
Own being the technical liaison between customers and Development and Cloud teams
Keep outstanding customer tickets updated and organized
Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues
Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc
Coordinate and manage customer upgrades to new versions of Prometheus Group software
Manage custom development work and SOWs
Qualification
Required
Patience and strong customer relations qualities
Desire to learn new technologies and concepts
Exceptional problem-solving skills
Ability to understand technical processes and terminology to convert into user-friendly language
Passion for working within a team setting as well as independently
Excellent verbal and written communication skills
Capability to adapt processes and operate under pressure
Bachelor's degree from an accredited college or university
Preferred
Professional experience in a customer or client-facing role is a plus
Experience with ERP systems is a plus
Benefits
Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
HSA & FSA plan options
Retirement Savings with Generous Company Match & Immediate Vesting
Gym membership to O2 Fitness
Casual dress attire
Half-Day Fridays
Generous Paid Time Off
Company Outings, Trips & Activities
Company
Prometheus Group
Prometheus Platform is a suite of integrated solutions deployed on mobile/desktop that natively extend and enhance your EAM, ERP, or CMMS.
Founded in 1998
1001-5000 employees
H1B Sponsorship
Prometheus Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Advent InternationalTA Associates
2024-06-05Private Equity
2019-05-30Acquired
2013-07-15Private Equity
Leadership Team
Chris Scarth
Chief Financial Officer
Eric Huang
Founder
Recent News
2026-01-22
Company data provided by crunchbase