Robert Half · 1 day ago
IT Support Specialist (Tier 2/3)
Blauvelt, NY
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expRobert Half is seeking an experienced IT Support Specialist (Tier 2/3) with a strong background in supporting fast-paced manufacturing environments. The role involves diagnosing complex technical issues, managing enterprise systems, and delivering responsive end-user support to ensure reliable network and application performance.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting
Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology
Manage onboarding, offboarding, and equipment lifecycle tracking and reporting
Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues
Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs)
Perform onsite installations and upgrades of operating systems, applications, and security patches
Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks
Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up
Maintain and track IT assets; update inventory records and manage warranty returns or repairs
Support audiovisual systems and video conferencing tools in meeting spaces
Conduct preventive maintenance on local IT infrastructure to avoid service disruptions
Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues
Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi)
Remote Support: Provide advanced technical support via phone, email, chat, or remote session
Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support
Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies
Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security
Qualification
Required
3+ years in networking (TCP/IP, DHCP, DNS, SMTP, HTTP) and server management
Intermediate proficiency with virtual server management in VMware and Hyper-V environments
Strong knowledge of Windows based clients, Windows Server, Active Directory, DHCP, DNS, Office 365 and VOIP phone systems
Familiarity with cybersecurity and compliance, especially within manufacturing environments
Excellent communication and organizational skills
Proven ability to effectively coordinate, communicate, and hand-off issues with senior technical teams and external vendors/MSPs
Interest in Cloud Engineering and scalable infrastructure
Comfortable working independently or collaboratively within engineering teams
Experience deploying and supporting industrial label printers (Zebra, Sato)
Basic experience in integrating and supporting interfaces with Programmable Logic Controllers (PLCs)
Skilled in troubleshooting and optimizing connectivity for warehouse handheld devices
Company
Robert Half
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10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
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Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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