LPL Financial · 17 hours ago
Client Experience Manager
Fort Mill/Charlotte
Full-time
Onsite
Mid, Senior Level
$27.93/hr - $46.55/hr
5+ years expLPL Financial is a leading independent broker-dealer that empowers financial professionals to achieve their goals. The Client Experience Manager is responsible for managing escalated client issues, coordinating with various business units, and providing consultation and education to advisors regarding compensation inquiries.
FinanceFinancial Services
Responsibilities
Owning and coordinating multifaceted and escalated cases to completion for Strategic Wealth advisors and internal partners
Setting expectations regularly with advisors and business partners on status of requests and providing education on the process
Coordinating with technical analysts to produce custom reports and utilize reporting to provide consultation to business partners and Advisors regarding various commission related inquiries
Creating and presenting educational material on Client Compensation for business partners and Advisors
Operating as business representatives for process improvement projects, acquisitions, and high touch inquiries
Working with related business units to assist on conversions and educating advisors pre and post conversion
Project manage initiatives for process and product improvements within Client Compensation
Processing functions to include new advisor onboarding, compensation corrections, Strategic Wealth B2B fee processing, Query Batch and any ad hoc requests from internal partners
Qualification
Required
5+ years of service or comparable experience
3+ years of experience in Financial Services industry or comparable experience
3+ Proficiency in Microsoft Excel skills (e.g. pivot tables, advanced functions)
Understanding of the advisor role
Organizational and critical thinking skills
Advanced analytical and problem solving skills
Advanced listening skills with a focus on understanding each advisor's unique needs
Preferred
Knowledge of how LPL Commission and Operations
Experience with commissions systems (Oracle)
Phone service experience, managing a mailbox
Microsoft Suite experience (Word, PowerPoint, Outlook, Teams)
Securities Industry Essentials (SIE) Certification
Bachelor's degree
Benefits
401K matching
Health benefits
Employee stock options
Paid time off
Volunteer time off
And more
Company
LPL Financial
LPL Financial provides investment solutions and tools for independent financial advisors.
5001-10000 employees
H1B Sponsorship
LPL Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (105)
2023 (122)
2022 (127)
2021 (65)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-03-31Post Ipo Equity· $1.5B
2024-06-03Post Ipo Debt· $1B
2010-11-18IPO
Leadership Team
Rich Steinmeier
Interim CEO
Sid Vyas
Chief Technology Officer/EVP
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase