Nashoba Learning Group · 16 hours ago
IT Support Technician
Nashoba Learning Group Billerica - Billerica, MA 01821
Full-time
Onsite
Entry Level
$55K/yr - $65K/yr
1+ years expNashoba Learning Group (NLG) is a mission-driven nonprofit organization supporting individuals with Autism Spectrum Disorder and related needs. They are seeking a Technology Support Specialist to provide hands-on technology support, ensuring reliable and effective use of hardware, software, and networked systems across the organization.
EducationNon Profit
Responsibilities
Provide Tier 1–2 technical support across the organization
Install, configure, and maintain computer hardware, software, printers, and scanners
Support desktops, laptops, mobile devices, desk phones, and classroom technology
Assist with maintaining computer systems, devices, and network connectivity
Monitor and respond promptly to service requests through the Freshdesk ticketing system
Escalate and assign service requests to appropriate team members as needed
Diagnose issues, perform repairs, or coordinate equipment replacement
Support the rollout of new technology, applications, and system upgrades
Travel between buildings to provide in-person support as needed
Qualification
Required
1–2 years of experience providing technology or technical support in a professional or educational setting
Bachelor's degree in a related field, or equivalent work experience and/or relevant certifications
Strong customer service, communication, and relationship-building skills
Working knowledge of Microsoft Office, Google Workspace, Active Directory, and file server permissions
Ability to troubleshoot, problem-solve, and follow projects through to completion
Team-oriented mindset with a willingness to support colleagues across departments
Ability to lift, move, and set up computers and mobile devices between classrooms and buildings
Strong time-management skills and ability to prioritize multiple requests
Flexibility to work occasional nights, weekends, or program closure days as needed
Benefits
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Company
Nashoba Learning Group
Nashoba Learning Group aims to help children & adults with autism operate as productively & independently as possible in the community.
201-500 employees
Funding
Current Stage
Growth StageRecent News
GlobeNewswire News Room
2025-03-20
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