New York Life Insurance Company · 10 hours ago
Senior Associate - Senior ServiceNow Developer
United States
Full-time
Remote
Mid, Senior Level
$124K/yr - $177K/yr
7+ years expNew York Life Insurance Company is seeking a highly skilled ServiceNow Developer to drive the design, development, and delivery of enterprise ServiceNow solutions. The role involves hands-on technical expertise and cloud/automation skills to ensure scalable, secure, and innovative solutions across various IT service management areas.
FinanceFinancial ServicesInsurance
Responsibilities
Design and development ServiceNow solutions across Asset Management (SAM Pro & HAM Pro), ITSM, ITOM Discovery, Service Mapping, and Vulnerability Response
Develop workflows, business rules, UI policies, client scripts, and system integrations
Ensure solutions are scalable, secure, and compliant with enterprise architecture standards
Participate in ServiceNow platform upgrades, including impact analysis, regression testing, remediation, and post-upgrade validation
Follow platform governance standards across customizations, integrations, and configurations to maintain stability and compliance
Optimize platform and application performance through code tuning, query optimization, and technical debt remediation
Design and deploy integration with third-party systems (e.g., CMDB, monitoring tools, security scanners, HR platforms)
Leverage AWS and Infrastructure as Code (IaC) with Terraform to support scalable ServiceNow integrations and deployments
Automate processes to improve efficiency and reduce manual interventions
Enforce code quality through peer reviews, testing, and adherence to best practices
Troubleshoot and resolve complex technical issues, providing Level 3 support as needed
Maintain documentation for developed solutions and system configurations
Act as a technical lead and mentor for ServiceNow developers
Partner with stakeholders, business analysts, and architects to translate business requirements into effective technical solutions
Promote and enforce ServiceNow best practices, standards, and governance
Qualification
Required
7+ years of ServiceNow development experience with at least 3+ years in a lead developer role
Strong expertise in SAM Pro, ITSM, ITOM, and Vulnerability Response modules
Proven track record of delivering enterprise-scale ServiceNow solutions
Proficiency in JavaScript, Glide API, AngularJS, HTML, CSS, and REST/SOAP integrations
Strong knowledge of ServiceNow Flow Designer, Integration Hub, and MID Servers
Experience with CMDB design, health, and governance
Familiarity with ITIL processes and enterprise architecture frameworks
Hands-on experience with ServiceNow Generative AI capabilities (Now Assist, Moveworks)
Cloud & Infrastructure expertise: AWS services and Terraform for Infrastructure as Code (IaC)
Excellent problem-solving, analytical, and troubleshooting abilities
Strong leadership and mentoring capabilities with the ability to guide a development team
Effective communication and collaboration skills with both technical and non-technical stakeholders
Preferred
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (ITSM, ITOM, SAM Pro, VR)
Exposure to ServiceNow Generative AI certifications/capabilities is highly desirable
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
10001+ employees
H1B Sponsorship
New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (99)
2023 (85)
2022 (77)
2021 (48)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Deepa Soni
Executive Vice President and Chief Information Officer
Recent News
2026-01-13
2026-01-05
Insurance News in the United States
2025-12-13
Company data provided by crunchbase