Syncro · 10 hours ago
Technical Support Representative
United States
Full-time
Remote
Entry, Mid Level
$22/hr - $22/hr
2+ years expSyncro is a B2B SaaS company focused on empowering Managed Services Providers (MSPs) with enterprise-grade digital platforms. They are seeking a dynamic Technical Support Representative to provide exceptional customer support, troubleshoot issues, and collaborate with various departments to enhance customer satisfaction and company growth.
Information TechnologySoftware
Responsibilities
Providing exceptional customer support/technical support
Gaining a deep understanding of our offered products
Addressing customer inquiries and educating them on our product
Providing Technical support via Telephone, Chat, and Email services
Helping connect customers with our sales and development teams
Manage multiple tasks in a fast-paced environment
Be a part of creating our ever-expanding Knowledge Base
Continuously train on new and upcoming product changes
Proactively communicating with customers: if an issue is being held up, check in every 24 hours so stakeholders feel taken care of
Helping the team keep a high level of customer happiness
We're intentionally building a team with diverse skill sets, perspectives, and strengths, and there’s plenty of opportunity to grow and make an impact
Our needs span a wide range of skills, and we value team members who bring different strengths, curiosity, and a willingness to learn
Qualification
Required
2-3 years of IT Technical Support experience
Firm understanding of RMM usage
Technical Proficiency - proficient understanding of IT systems, Familiarity with support tools such as ticketing systems and remote desktop software
You must be a self-driven, self-learner
Collaborative and driven to develop yourself and the team you're part of
You have high compassion and you want to help all stakeholders
Excellent communication skills – verbal, written and electronic. .Excellent verbal and written communication skills are crucial for accurately understanding and resolving customer issues
Exceptional phone presence and soft skills. Maintaining composure and patience when dealing with frustrated or upset customers. Upholding a professional demeanor and providing respectful and courteous service
You care — which means a natural attention to detail and investment in customer success
Self motivated with ability to think creatively to identify solutions for addressing customer needs
Ability to multitask and prioritize in a fast paced environment. Efficiently managing time to handle multiple tickets or customer interactions without compromising quality
You're kind and wily (in a good way)
Accountable for upholding key performance metrics related to customer satisfaction, response times, and resolution times
Handling high-pressure situations calmly and effectively, especially when dealing with challenging customers or technical problems
Adaptability and Learning Agility - Willingness and ability to quickly learn new systems, technologies, and processes. Flexibility to adapt to changing work environments and customer needs, as well as a proactive attitude towards continuous improvement and self-development
Understanding of MSP operations and service delivery models
Preferred
Scripting Experience
Quickbooks Experience
PSA (ticketing, invoicing, estimates and procurement systems)
Experience within our industry is a strong plus, including work with MSPs, as well as relevant experience outside the industry in software QA or related environments
Benefits
Equity Appreciation Program: Syncro offers an equity program that everyone participates in
Unlimited PTO : With a 2 week annual minimum, Syncro wants you to take time when you need it.
401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
Pet Insurance
Flexible Spending Accounts
100% employer paid Short Term Disability
Ultra-Remote Work
Company
Syncro
Syncro's XMM platform offers MSPs and IT teams unified PSA, RMM, and M365 management to simplify operations, strengthen security & scale.
51-200 employees
H1B Sponsorship
Syncro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Ian Alexander
Co-Founder and Channel Chief
Charline Saint-Victor, MBA
Partner Success Manager
Recent News
Business Wire
2025-12-02
2025-11-05
Help Net Security
2025-10-20
Company data provided by crunchbase