Account Executive (Retention & Upsell) jobs in United States
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PayTrace · 21 hours ago

Account Executive (Retention & Upsell)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$55K/yr - $65K/yr
date1+ years exp

PayTrace by North is a B2B payments expert that transforms financial and accounting processes with advanced payment automation solutions. They are seeking a highly motivated Account Executive focused on Retention & Upselling to strengthen customer relationships and drive revenue expansion within their payment processing portfolio.

ComputerSoftware
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Growth Opportunities

Responsibilities

Meet or exceed monthly targets for retention rate, churn reduction, and upsell revenue
Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline
Track competitive trends and communicate common reasons for churn to leadership
Proactively contact at-risk merchants to understand concerns and deliver tailored solutions that resolve pain points
Conduct regular account health checks to identify declining usage, support needs, or early churn indicators
Respond to customer inquiries related to billing, statements, chargebacks, pricing, and product functionality
Analyze merchant processing patterns to identify opportunities for increased volume, new product adoption, or feature upgrades
Educate merchants on advanced capabilities and upsell additional services to drive incremental revenue
Execute targeted outbound campaigns for cross-selling initiatives

Qualification

Payment processingCustomer successAccount managementSaaSCommunication skillsProblem-solving

Required

1-3+ years of experience in payment processing, fintech, SaaS account management, customer success, or inside sales
High school diploma or equivalent

Benefits

Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Education Assistance
Paid Maternity & Paternity Leave
Mental Health Support & Well-Being Program
Company-funded Lifestyle Spending Account

Company

PayTrace

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PayTrace provides payments solutions for businesses.
dateFounded in 2004
location
Spokane, Washington, USA
people-size51-200 employees
web-link
https://www.paytrace.net/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-03-08Acquired

Leadership Team

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Justin Goes
Chief Operating Officer
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Kevin Hurd
Business Development, ISV and Tech Partnerships
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Recent News

PYMNTS.com
B2B Companies Set to Disrupt Payments Tech Stack
2025-07-08
GlobalFinTechSeries
PayTrace Welcomes Tom Lizzio as Director of ISV Sales
2023-06-22
SalesTech Star
PayTrace welcomes Jason Rivera as VP of Sales
2023-05-26
Company data provided by crunchbase