Xerox · 9 hours ago
Service Delivery Manager - Webster, NY
Webster, NY
Full-time
Onsite
Mid, Senior LevelXerox Holdings Corporation is a leader in office and production print technology, expanding into software and services to power the hybrid workplace. The Service Delivery Manager is responsible for managing client relationships and ensuring contract delivery, focusing on customer satisfaction and operational efficiency.
Digital MediaHardwareInformation TechnologyPrintingSoftware
Hiring Manager
Dave Sarol
Responsibilities
Acts as the principal client contact, managing the relationship to ensure customer satisfaction
Directs and manages the daily operations of one or more SBU’s
Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit
Develops budget estimates and manages project/contract to meet revenue and cost projections
Determines resource allocation levels to meet project/contract commitments
Reviews and resolves issues affecting Company compliance, legal requirements and client objectives
Establishes operational objectives and work plans, and delegates assignments to subordinate managers
Develops systems and services that support Xerox Services and business unit needs; provides leadership and focus in area of expertise
Responsible for achieving measurable results on time and on budget
Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals
Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives
Prepares related reports and audits current procedures to monitor efficiency of operations
Ensures that business practices are performed in accordance with Xerox Services policy, procedure and applicable federal, state, and local laws and regulations
Oversees and manages aspects of the client engagement, i.e. the sales/marketing efforts for new business development
Partners with client’s team during budget development and problem resolution
Maintains and enhances existing client relationships and ensures customer satisfaction
Analyzes client’s needs and makes recommendations of additional product/services offered by Xerox Services
Partners with senior staff in developing and marketing new client programs/services as required
Analyzes workflow and assignments to ensure efficient and cost-effective operations; develops/implements process and service improvements as needed
Provides regular updates to senior management regarding client issues, budgets, etc
Qualification
Required
In-depth knowledge and experience in service delivery management
Ability to manage client relationships and ensure customer satisfaction
Experience in profit and loss responsibility and overall control of planning, staffing, budgeting
Capability to develop budget estimates and manage projects/contracts to meet revenue and cost projections
Experience in establishing operational objectives and work plans
Leadership skills to develop systems and services that support business unit needs
Ability to achieve measurable results on time and on budget
Experience in developing and implementing new projects, policies, and procedures
Knowledge of operational processes and ability to ensure effective achievement of objectives
Experience in preparing reports and auditing procedures to monitor efficiency
Understanding of compliance with policies, procedures, and applicable laws and regulations
Experience in managing client engagement and sales/marketing efforts for new business development
Ability to analyze client needs and recommend additional products/services
Experience in partnering with senior staff to develop and market new client programs/services
Ability to analyze workflow and implement process and service improvements
Experience in providing regular updates to senior management regarding client issues and budgets
Company
Xerox
Xerox produces and supplies network printers, copiers, and fax machine equipment.
Founded in 1960
10001+ employees
H1B Sponsorship
Xerox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (10)
2022 (5)
2021 (10)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M
Leadership Team
Steve Bandrowczak
Chief Executive Officer
Chuck Butler
CFO
Recent News
legacy.thefly.com
2026-01-22
MarketScreener
2025-12-16
Company data provided by crunchbase