UBC · 15 hours ago
Supervisor - Program Management
United States
Full-time
Remote
Entry, Mid Level
1+ years expUBC is a pharmaceutical support industry leader devoted to empowering health solutions for a better tomorrow. The Supervisor – Program Management is responsible for managing the day-to-day activities of the program and supervising a team of employees, ensuring adherence to guidelines and operational efficiency.
BiotechnologyHealth CareLife ScienceMedical
Responsibilities
Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget
Ability to understand and actively enforce program guidelines and project specific procedures (PSPs)
Manage day-to-day activity of the program operation, including supervision of staff
Assist in developing program metrics and identifying efficiencies
Monitor program metrics to ensure adherence to program SLAs
Resolve complex cases
Participate in interviewing prospective employees, evaluating current employees, and train employees as needed
Create new and/or update training materials and PSPs as needed
Translate decisions and discussions into documented workflow processes
Develop current employees and track their compliance to quality, service, and program standards
Conduct, at minimum, monthly team meetings with meeting agendas and minutes
Assist with presentation of program information to internal and external customers
Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution
Coordinate with manager(s) to set goals and expectations for the team to ensure task completion
Other duties as assigned
Ability to travel as needed
Actively participates in in-person and virtual meetings/events (internal and external)
Qualification
Required
Associate or Bachelor's degree in relevant discipline or equivalent work experience
1-4 years relevant experience
Customer service experience required
Strong computer skills with specific aptitude in Microsoft Office
Excellent verbal and written communication and presentation skills
Strong analytical and problem-solving skills
Ability to lead and develop a successful team required
Ability to work a flexible schedule
Ability to travel as needed
Preferred
Call center experience preferred
Company
UBC
United BioSource LLC (UBC) is the leading provider of evidence development solutions with expertise in uniting evidence and access.
1001-5000 employees
H1B Sponsorship
UBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (4)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.04M2017-11-27Acquired
2010-08-13Series Unknown· $0.04M
Leadership Team
Bekki Brown
Chief Executive Officer
Nicole Hebbert
SVP, Head of Patient Support Services
Recent News
Venture Capital
2026-01-06
Company data provided by crunchbase