Beacon Communities LLC · 13 hours ago
Senior Resident Service Coordinator
Stratton Hill, 161 Mountain Street West, Worcester, Massachusetts, United States of America
Full-time
Onsite
Mid, Senior Level
$67K/yr - $74K/yr
4+ years expBeacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. The Senior Resident Service Coordinator develops and coordinates support services for residents, ensuring their success through collaboration with property management and local partners while implementing programs that meet community needs.
Real Estate
Responsibilities
Provide strategic leadership for the property in creating and implementing programs, partnerships and services that meet the needs of residents and fulfill any obligations based on property financing
May include supervising RSCs both within the property and across the region and supporting properties without an RSC
Participate in Sr. RSC leadership calls with other Sr. RSCs across the company and lead projects and tasks to further the goals of the department
Attend meetings to plan for acquisition of new properties in the region
Ensure effective working relationships with Area Resident Service Manager (ARSM), RSC colleagues, corporate staff and Property Management team
Coordinate and support the overseeing of the occupied relocation process for May Building residents in collaboration with the development, property management teams, and third-party vendors
Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate
Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities
Create partnerships with local organizations to successfully implement community engagement initiatives, including implementation of required contracts
Assist elders or those at-risk, and non-elderly residents with disabilities to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to addresses common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing
Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations
Collaborate with property management team to develop program budgets that reflect the needs of the resident population and that comply with program finance obligations
Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking
Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved
Track and monitor the property’s Community Engagement budget
Processes Reasonable Accommodation requests for residents with disabilities
Collaborate with the property management team and attend weekly meetings as required
Qualification
Required
Minimum of B.S./B.A. degree in Human Services, Social Work, Psychology, Sociology, or related field
Minimum of four years of experience as a Resident Service Coordinator in housing or equivalent work experience
Ability to work some weekends and evenings is required
Preferred
M.S.W., M.A. in Counseling, Human Services, Sociology, Community Development, Public Health, or a related field preferred
Knowledge of Yardi, Property Management databases, and Family Metrics is a plus
Knowledge of federal, state, and local policies affecting housing is a plus
Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus
Benefits
Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
Retirement planning. We offer a 401k program with a company match.
100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
Access to an Employee Assistance Program (EAP), Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!
Company
Beacon Communities LLC
Welcome to Beacon. We create neighborhoods.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dara Kovel
Chief Executive Officer
Recent News
Hartford Business Journal
2026-01-16
Hartford Business Journal
2026-01-11
Hartford Business Journal
2025-10-10
Company data provided by crunchbase