MidFirst Bank · 16 hours ago
TX Teller Operations Supervisor - Town & Country
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expMidFirst Bank is seeking a Teller Operations Supervisor to provide leadership to Tellers in the banking center. The role involves coaching Tellers, managing work schedules, training new staff, and ensuring a high level of customer service while processing transactions.
BankingVenture Capital
Responsibilities
Coach Tellers to effectively identify opportunities with the customers they service
Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
Perform monthly surprise cash audits as well as month-end audit procedures
Greet customers and facilitate a welcoming and customer-focused environment
Build and maintain relationships with customers to help identify financial products and services that meet their needs
Process routine customer transactions as well as assist Tellers with more complex transactions
Respond to customer inquiries and concerns to create positive solutions/outcomes
Qualification
Required
A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
Demonstrated leadership experience
Experience must include teller servicing and/or operational responsibilities
Proven knowledge of banking products and services as well as standard banking procedures and regulations
Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
Excellent customer service skills, including oral and written communication
Ability to work effectively as a team member and with customers
Careful attention to detail and strong organizational skills
Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
Strong work ethic and high integrity
Strong computer skills and proficiency with all Microsoft Office applications
Preferred
Successful sales record in a retail banking environment; with knowledge of bank services and products
Bilingual (fluent verbal and written Spanish) skills
Benefits
Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.
Company
MidFirst Bank
MidFirst Bank is a privately owned bank in the United States
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
G
Greg Schaefer
Chief Financial Officer
Recent News
2025-11-04
2025-10-25
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