A2C · 1 day ago
Information Technology Help Desk Support
Fort Worth, TX
Contract
Onsite
Mid Level
3+ years expA2C is seeking a Desktop Support Technician responsible for supporting end-user computing environments. The role focuses on deploying, maintaining, and troubleshooting hardware and software to ensure consistent workstation performance and a positive user experience.
ConsultingInformation ServicesInformation Technology
Hiring Manager
James Jordan
Responsibilities
Image, configure, and deploy laptops and desktops using SCCM and USB imaging tools
Diagnose and resolve hardware and software issues for PCs, monitors, printers, and company-issued mobile devices
Provide technical support in person, by phone, and through a ticketing system
Troubleshoot Wi-Fi, VPN, and basic network connectivity issues
Maintain accurate ticket documentation and follow support procedures
Deliver professional, customer-focused support to end users
Work independently while collaborating with team members as needed
Qualification
Required
Strong understanding of Windows operating systems, hardware, and basic networking
Hands-on experience with ServiceNow, Active Directory, and Microsoft 365
Excellent communication, problem-solving, and organizational skills
Associate's or Bachelor's degree in an IT-related field
3–5 years of experience providing end-user desktop or laptop support
Preferred
CompTIA A+ or equivalent technical certification
Company
A2C
A2C provides IT staff augmentation and direct hire solutions for technology consultants.
51-200 employees
H1B Sponsorship
A2C has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Craig M. Spitzer
CEO
Company data provided by crunchbase