Palo Alto Networks · 9 hours ago
Service Delivery Leader
United States
Full-time
Remote
Senior Level
$123K/yr - $200K/yr
7+ years expPalo Alto Networks is dedicated to protecting the digital way of life through innovative technology and collaboration. The Service Delivery Leader serves as the primary 'Voice of the Customer' for major global accounts, managing the services lifecycle from contract to deployment and ensuring customer satisfaction and value realization.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Account Management: Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
Strategic Partnership: Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
Delivery Execution: Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
Performance Tracking: Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
Opportunity Management: Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities
Qualification
Required
At least 7+ years in high-touch, customer-facing service engagement management
Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
Exceptional communication skills with the ability to deliver technical presentations to customer management
PMP certification is a plus
Proficiency in CRM and customer success tools (e.g., Gainsight, Salesforce, Jira) is highly valued
Preferred
10+ years in high-touch, customer-facing service engagement management
Proven expertise in proactively mitigating critical escalations and managing 'at-risk' accounts through complex negotiation and successful resolution
Extensive experience in client-focused program management, specifically overseeing the end-to-end services lifecycle from contract award through full-scale global deployment
Deep, in-depth knowledge of advanced security product offerings, including NextGen Firewall, Cloud Security (Prisma), and Security Automation (Cortex)
A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue with delivery examples
Exceptional communication skills with the ability to deliver technical presentations to customer management
High proficiency with industry-leading customer success and workflow platforms, specifically Gainsight, Salesforce, Smartsheet, Clarizen, Confluence and Jira
Experience in establishing and tracking advanced Value Realization frameworks and Net Promoter Scores (NPS) to quantify the impact of service delivery
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase