Enterprise Mobility · 5 hours ago
Customer Service Representative - Prescott - Part Time
Prescott/Prescott Valley
Full-time, Part-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expEnterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands. The Customer Assistance Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
RentalTourismTravel
No H1B
Responsibilities
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Qualification
Required
Must have at least 1 year of face to face customer service experience within the last 5 years
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work the following schedule(s): Monday-Friday 8:30am - 1:30pm
Must be at least 18 years old
Benefits
Employee discount
Retirement savings plan
Training and development
Company
Enterprise Mobility
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chrissy Taylor
President & Chief Executive Officer
Mike Andrew
Chief Legal & Legislative Officer
Recent News
Research and Markets
2025-09-26
2025-08-19
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