Cigna Healthcare · 8 hours ago
Provider Command Center Representative - Customer Service Representative - Remote
United States
Full-time
Remote
New Grad, Entry Level
$17.75/hr - $19/hrCigna Healthcare is dedicated to improving the health and vitality of those they serve, and they are seeking a Provider Command Center Representative. This role functions as a subject matter expert in call center operations and provider support, coordinating patient consultations and managing customer service inquiries.
Hospital & Health Care
Responsibilities
Schedule and reschedule phone or video consultations
Support the scheduling of appointments, including outreach to providers for availability
Coordinate language-specific phone or video consultations for non‑English‑speaking patients
Send escalated alert notifications to medical providers via text when provider coverage is low for state‑specific consultations
Monitor the PCC exception queue and on‑call waiting room to ensure patients are seen within 60 minutes, meeting MDLIVE SLAs
Respond to customer service emails—including general inquiries, contact requests, appointment requests, refund inquiries, and billing questions—within 30 minutes or less
Provide occasional support to the Inbound Call Center as needed
Answer the dedicated provider support line and assist providers with inquiries
Report system issues related to CSAdmin, the patient portal, or the provider portal to production support and submit Jira tickets as necessary
Qualification
Required
High School Diploma or GED required
Legacy MDLIVE Call Center customer service experience required
Experience with Health Service Specialist, (HSS) training required
Experience with CSAdmin system required
Exceptional attention to detail
Ability to work effectively in a fast‑paced environment
Strong multi‑tasking skills and ability to manage shifting priorities
Excellent verbal and written communication skills
Strong resolution and recovery capabilities
Resilience in adapting to ongoing business updates, training, and evolving responsibilities
Proficiency with Microsoft Word and Excel
Work schedule – Monday, Tuesday, Friday, Saturday & Sunday 12:30pm – 9:00pm EST. Wednesday and Thursdays are days off
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
Founded in 1982
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase