Account Executive (Retention & Upsell) jobs in United States
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North · 11 hours ago

Account Executive (Retention & Upsell)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$55K/yr - $65K/yr
date1+ years exp

North American Bancard is a leader in B2B payment processing solutions. They are seeking a highly motivated Account Executive focused on Retention & Upselling to strengthen customer relationships, reduce churn, and drive revenue expansion within their payment processing portfolio.

AccountingCredit CardsFinancial ServicesMobile PaymentsPayments
check
Growth Opportunities

Responsibilities

Meet or exceed monthly targets for retention rate, churn reduction, and upsell revenue
Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline
Track competitive trends and communicate common reasons for churn to leadership
Proactively contact at-risk merchants to understand concerns and deliver tailored solutions that resolve pain points
Conduct regular account health checks to identify declining usage, support needs, or early churn indicators
Respond to customer inquiries related to billing, statements, chargebacks, pricing, and product functionality
Analyze merchant processing patterns to identify opportunities for increased volume, new product adoption, or feature upgrades
Educate merchants on advanced capabilities and upsell additional services to drive incremental revenue
Execute targeted outbound campaigns for cross-selling initiatives

Qualification

Payment processingUpsellingFintech experienceSaaS account managementCustomer successInside salesCRM proficiencyAccount managementCommunication skillsProblem-solving

Required

1-3+ years of experience in payment processing, fintech, SaaS account management, customer success, or inside sales
High school diploma or equivalent

Benefits

Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Education Assistance
Paid Maternity & Paternity Leave
Mental Health Support & Well-Being Program
Company-funded Lifestyle Spending Account

Company

North

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Glassdoor4.0
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North provides payment processing solutions such as credit, debit, check conversion, guarantee and loyalty card solutions.
dateFounded in 1992
location
Troy, Michigan, USA
people-size1001-5000 employees
web-link
https://www.north.com/

Funding

Current Stage
Late Stage

Leadership Team

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Marc Gardner
Founder, President & CEO
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Gordon Rimac
CTO
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Recent News

PR Newswire
North Developer Wins Big at DevPortal Awards
2025-12-02
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North Teams with Half Baked to Boost Side-Hustling Startups
2025-10-15
PR Newswire
North Named a Top Payments Company with a Top Executive by The Financial Technology Report
2025-09-23
Company data provided by crunchbase