GE HealthCare · 17 hours ago
Sr Services Manager - Technical Support
United States
Full-time
Remote
Senior Level, Lead/Staff
$118K/yr - $178K/yr
10+ years expGE HealthCare is seeking a Senior Services Manager for Technical Support who will lead a team responsible for post-sales technical support. The role involves managing customer issue resolution, repairs, and service requests while influencing service strategy and operational performance.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
Responsibilities
Lead and manage a technical support team responsible for Level 1, 2, and 3 support, ensuring timely resolution of post‑sales technical issues for customers and field service teams
Develop and maintain deep expertise within the technical support discipline; act as a resource for best practices, quality standards, and continuous improvement
Stay current on the latest technical developments and integrate these insights into team processes, strategy, and service delivery
Apply in‑depth knowledge of industry best practices and understand how the team’s work integrates with other functions; maintain awareness of competitive offerings and differentiators
Exercise sound judgment in solving moderately complex operational, product, manufacturing, technology, or engineering challenges, often taking a new perspective on existing solutions
Leverage technical expertise and data analysis to drive recommendations and decision‑making, incorporating inputs from multiple internal sources and limited external sources
Serve as a mentor and resource for less experienced colleagues; may lead small to mid‑sized projects with moderate risk and resource requirements
Communicate complex or sensitive information effectively and work to build alignment across stakeholders; develop persuasive skills to influence outcomes within the functional area
Qualification
Required
Bachelor's degree with 10+ years of Field Service experience or high school diploma with 12+ years of Field Service experience
Extensive experience managing field service activities and resolving customer escalations
Proven ability to troubleshoot and resolve complex field service and technical issues
Demonstrated understanding of service support infrastructure and operational processes
Strong multi-tasking skills with the ability to manage complex remote troubleshooting workflows
Exceptional written and verbal communication skills
Ability to travel up to 5% as needed
High-speed internet connection required
Prior leadership experience is a must
Benefits
GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
Company data provided by crunchbase