Reformation · 13 hours ago
Quality Assurance Manager
Los Angeles, CA
Full-time
Hybrid
Mid Level
$70K/yr - $77K/yr
4+ years expReformation is a sustainable fashion brand on a mission to bring eco-friendly clothing to everyone. The Quality Assurance Manager is responsible for ensuring product compliance and quality consistency through effective management of core Quality Assurance processes, acting as a key communication link between various teams and vendors.
E-CommerceFashionManufacturing
Responsibilities
Overseas Inspection & Audit Management (~65%): Review 3rd-party reports (QIMA, Intertek, Baak, etc.). You will release passing shipments, troubleshoot workmanship/measurement issues for failures, and hold shipments missing approved TOP samples. You’ll also manage the 3-week audit plan and follow up on unscheduled vendor audits
Care Label Compliance (~12%): Verify vendor-submitted labels against BOM, PIM, and Tech Packs. You’ll identify discrepancies, request vendor corrections, and update PIM layouts to ensure total accuracy
Fabric & Garment Testing (~11%): Manage the end-to-end testing process. This includes reviewing overseas fabric reports, processing internal test requests (preparing yardage/forms), managing retests, and communicating rejection or replacement instructions to suppliers
Planning & QC Capacity (~2%): Track TOP/Tech sample arrivals and build weekly QC capacity vs. demand charts to ensure the team stays ahead of incoming volume
Returns & Escalation Analysis (~4%): Partner with Merch/Production to investigate high-return items. You’ll coordinate inventory pulls, conduct measurement checks against original inspection results, and prepare samples/findings for executive review
Special Call-Outs (~2%): Investigate escalated issues from Import Production, coordinate re-audits, and ensure vendors implement corrective actions to close out quality gaps
Qualification
Required
4–6 years in Apparel Quality Control, QA, or Production
Strong knowledge of garment construction, fabric behavior, and inspection standards (AQL, inline vs. final audits)
Ability to cross-reference complex data across BOMs, PIMs, Tech Packs, and lab reports
Intermediate Excel proficiency (vlookups, pivot tables)
Familiarity with fabric performance standards (colorfastness, shrinkage, seam strength) and lab testing methods
Bachelor's degree (Textiles, Apparel Manufacturing, or Supply Chain) or equivalent professional experience
Preferred
Experience with NetSuite or PIM systems is a major plus
Benefits
Employer-sponsored private medical, dental, and vision insurance
Commuter benefits
Competitive paid time off policies including vacation, sick leave, and company holidays
Retirement planning support
Option to invest in Environmental Social Governance-aligned funds
Access to fertility care support through Carrot
$5,000 USD reimbursement for related fertility expenses after 1 year of employment
Donate to community efforts on a yearly basis
Clothing discount
Culture events
Company
Reformation
Reformation is a revolution in fashion where design, value, and sustainability coexist.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$37M2019-07-10Acquired
2017-12-14Series B· $25M
2015-04-02Series A· $12M
Leadership Team
Frederick Clark
CTO
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