University of Colorado · 1 day ago
Customer Experience Specialist
Denver, CO
Full-time
Hybrid
Entry Level
$55K/yr - $57K/yr
1+ years expThe University of Colorado is dedicated to building a supportive workplace and is seeking a Customer Experience Specialist to join their Procurement Service Center (PSC). This role involves providing training and support to customers on PSC functions and improving the customer experience through insights and resource development.
EducationHigher EducationUniversities
Responsibilities
Provides individualized training and support to employees and affiliates across all four campuses and the Office of the President on the use of various complex tools, including the Concur Travel & Expense system and CU’s Marketplace e-procurement system. This support is delivered through email, phone, video meetings, virtual office hours, and webinar training. This role is a member of the PSC Service Desk team that responds to a high volume of email and phone interactions, simultaneously throughout the day during the PSC’s core operational hours of 8 a.m.-12 p.m. and 1 p.m.-5 p.m. MST. Understands PSC and University policies and provides guidance to stakeholders on their applicability and use
Assists external suppliers by researching the status of payments, identifying resolutions for payment delay, and assisting in the supplier request and registration process
Instructs internal and external customers on Procurement Service Center website resources, including navigating to policies, procedures, forms, learning resources, tax and other information
Investigates issues, identifying when action is required by other resources, and escalating to appropriate stakeholders as necessary
Utilize procurement tools (Concur, CU Marketplace, PeopleSoft Finance, etc.) as needed to complete basic system tasks and provide easy resolutions for campus customers
Takes quick action on escalating potential issues with systems or policy when short-term customer contact trends suggest the need
Interacts regularly with PSC personnel to learn and stay current on business processes, policies, and tool configuration
Identifies gaps in content and creates content to support knowledge and AI chatbot functionality
Self-starter that continually looks for opportunities to increase knowledge in internal PSC functions to better support customers
Develops relationships and builds trust with customers as the front line into the PSC
Provides professional, accurate and timely resolution to customer inquiries
Tracks and manages contacts, tasks, research, and communications using CRM and other specialized tools/software
Creates content for the PSC Knowledge Base in the form of Knowledge Articles that can be utilized to accurately resolve future inquiries as it relates to PSC processes and policies
Work on special projects as assigned
Qualification
Required
Bachelor's degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
One (1) year of professional work experience in a customer service role (e.g., inbound help desk/call center; or other customer engagement environment)
Benefits
Top-notch healthcare
Comprehensive wellness programs
Enriching professional development
Dynamic work-life balance
Company
University of Colorado
University of Colorado offers higher education and serving as the catalysts in business, arts, health, and community growth.
10001+ employees
H1B Sponsorship
University of Colorado has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (184)
2024 (124)
2023 (163)
2022 (115)
2021 (86)
2020 (95)
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
US Department of EnergyUS Department of Commerce, Economic Development Administation
2023-07-27Grant
2023-01-26Grant
2021-04-06Grant· $0.5M
Leadership Team
Richard Schulick
Professor and Chair of Surgery
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