24 Hour Home Care · 5 hours ago
Principal Business Intelligence Analyst
El Segundo, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$102K/yr - $123K/yr
1+ years exp24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Principal Business Intelligence Analyst will be responsible for managing outreach to leads, conducting structured intake conversations, and collaborating with internal stakeholders to enhance client engagement and service delivery.
Health CareHome Health Care
Responsibilities
Initiate and manage outreach to leads and referrals via phone, email, and messaging platforms to assess needs and drive engagement
Conduct structured intake conversations and care assessments to gather complete, accurate client and caregiver information
Submit eligibility information to health plans and coordinate communication between clients, plans, and internal teams
Educate prospective clients and families on services, value proposition, and next steps in the intake process
Address objections and concerns using consultative sales techniques to progress clients through the engagement cycle
Maintain timely, accurate documentation of all activity, notes, and outcomes in Salesforce
Collaborate with territory sales representatives and internal stakeholders to ensure aligned handoffs and client experience
Qualification
Required
1–2 years of experience in sales, intake, customer service, or client-facing support roles
Experience engaging clients or customers by phone in a fast-paced environment
Ability to manage multiple conversations, priorities, and follow-ups simultaneously
Comfort working within performance metrics and accountability standards
Preferred
Familiarity with regulated environments such as healthcare, social services, or insurance
Proficiency with CRM systems (Salesforce preferred) and Microsoft Office
Company
24 Hour Home Care
One of the largest, most trusted in-home care companies in the nation.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-14Acquired
Leadership Team
Ryan Iwamoto
President and Co-Founder
Jacqueline E. Davis ✯ COO, CPA
Chief Financial Officer, CFO | Chief Operations Officer, COO | Vice President, VP | Controller
Company data provided by crunchbase