Alpha Consulting Corp. · 22 hours ago
IT - Systems Engineer III Systems Engineer III
United States
Full-time
Remote
Senior Level, Lead/Staff
13+ years expAlpha Consulting Corp. is a leading IT staffing firm in the US, and they are seeking a Senior Client Windows OS Engineer. The primary responsibility of this role is to provide support for all Windows related issues, improve digital user experience, and troubleshoot IT Service Desk call drivers.
ConsultingPharmaceuticalStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Ability to evaluate endpoint analytical data and windows event / log data to identify areas of concern with workstation performance or issues driving incidents
Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to:
Operating system issues
Software installation and configuration
Network connectivity issues
Conflicting third-party applications
Monitor system performance and identify areas for improvement
Work with other IT teams to troubleshoot and resolve complex technical issues
Qualification
Required
In-depth knowledge of Windows Operating Systems, including their features, architecture, and functionalities
Ability to install and configure Windows Operating Systems on multiple platforms, including laptops, desktops, and servers
Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
Knowledge of Active Directory services, Group Policy, and domain configuration
Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
Knowledge of WMI – Windows Management Instrumentation
Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently
Proficiency with performance monitoring and profiling tools such as Client Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark
In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization
Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security
Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly
Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools
In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS
Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud
Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems
A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory
Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance
Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker
Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability
All candidates must be a US Citizen or permanent status Green Card holder
Pass a client mandated clearance process to include drug screening, criminal history check and credit check
Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process
If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
All overtime must be pre-approved in writing by the client manager or his/her designated representative
Preferred
A degree from an accredited College/University in the applicable field of services is preferred
Experience with Tanium / Endpoint Analytics tools to identify performance issues
Basic Knowledge of virtualization technologies, such as Hyper-V and Client, and the ability to install and configure virtual machines on Windows Operating Systems
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase