Fishbowl · 2 hours ago
Implementation Specialist
Orem, UT 84097, USA
Full-time
Onsite
Entry, Mid Level
1+ years expFishbowl is an industry leading supplier of manufacturing and warehouse management software. The Implementation Specialist is responsible for guiding customers through the setup and successful usage of Fishbowl's software, ensuring a best-in-class customer experience.
ManufacturingSaaSService IndustrySmall and Medium BusinessesSoftwareWarehousing
Responsibilities
Manage 15-20 Fishbowl customers through successful implementation of our software within 60 days or less
Create and execute on “Go Live Plan” including communication of customer responsibility due dates via kick off call
Maintain customer engagement through weekly check-ins ensuring progress on their “Go Live Plan” by answer questions, addressing concerns, and conducting onboarding training
Collaborate with Account Managers and Customer Support to facilitate best in class customer lifecycle management
Establish data hygiene on customer files in Salesforce verifying project status, updates, trainings and details of customer communication
Administer customer training account through training videos and conduct follow up as needed
Facilitate third party integrations (QuickBooks, Sharpe, SPS, etc.)
Qualification
Required
1-2 years customer service or account management experience
Intermediate-advanced proficiency in Microsoft Suite (Excel & Outlook)
1+ years of project management
Strong communication skills both verbal and written, strong interpersonal skills, and demonstrated attention to detail
Ability and desire to deliver results through high-energy, can-do attitude, comfortable working in a fast paced and autonomous environment
General accounting and QuickBooks knowledge
Preferred
1-2 years' experience in training or implementation in a tech/software company
Project Management Certification or deep understanding of change & project management
Warehousing and Inventory knowledge
Familiarity with report writing and database structure
Benefits
Flex PTO policy with no accrual needed allowing employees the time they need away from work
Multiple healthcare options to choose from including PTO and HSA options with matching company contributions to an employee’s HSA account
Paid parental leave
401K matching
On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office
Company
Fishbowl
Fishbowl empowers small to midsize businesses to succeed by delivering AI-centric inventory and manufacturing solutions that help teams operate smarter, respond quicker, and unlock more reliable operations.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-12-01Acquired
Leadership Team
John David King
CEO
Peter Osberg
CEO and Board Member
Recent News
2025-04-01
Company data provided by crunchbase