MDaudit · 3 months ago
Director of Customer Growth
United States
Full-time
Remote
Lead/Staff, Director/Executive
3+ years expMDaudit is a company that helps healthcare organizations protect and maximize revenue through a platform built for audit, compliance, and revenue cycle integrity. They are seeking a Director of Customer Growth to drive net-new ARR expansion across existing enterprise customers, focusing on enterprise expansion selling rather than traditional account management.
Health CareManagement ConsultingSoftware
Responsibilities
Expanding ARR within assigned enterprise accounts by selling additional modules, cross-selling into adjacent workflows, and growing platform adoption across departments and facilities
Building and advancing pipeline, while forecasting with discipline in partnership with Revenue Operations and Commercial leadership
Leading a coordinated account team/pod-like motion across Customer Success, Solutions Engineering, Product, and Executive stakeholders to drive outcomes
Own a quarterly and annual expansion ARR quota across a named book of enterprise healthcare customers
Drive new module adoption, cross-sell, and enterprise expansions through contract amendments and strategic multi-year agreements
Negotiate and close complex upsell deals while managing procurement, legal, and security requirements
Build pipeline proactively through: account planning, whitespace mapping (module / department / facility), executive outreach, internal adoption insights & customer value moments
Develop and execute account growth plans that include stakeholder maps, success criteria, and multi-quarter roadmaps
Lead consultative discovery with CFO, VP Revenue Cycle, Compliance, HIM/Coding, and operational leadership
Translate customer pain into a compelling, quantifiable value story (ROI, cost avoidance, risk reduction, revenue lift)
Create and manage Mutual Close Plans and executive alignment
Partner closely with: Customer Success for adoption, advocacy, and executive alignment, Solutions Engineering for demo strategy, workflow validation, and proof points, Marketing for targeted campaigns and account-based motions, RevOps for forecasting, pipeline inspection, and stage governance
Serve as the quarterback for internal alignment needed to close and expand
Maintain clean pipeline, stage accuracy, and forecasting discipline in Salesforce
Provide weekly forecast updates, deal strategy, and risk mitigation plans
Leverage MEDDICC (or similar) to ensure deal qualification and high win rates
Qualification
Required
3-5+ years of quota-carrying sales experience in SaaS or healthcare technology
2+ years' experience selling into enterprise healthcare organizations (IDNs, large health systems, physician groups)
Proven track record of meeting/exceeding quota and closing complex deals
Demonstrated ability to sell to executive buyer groups (C-suite / VP-level stakeholders)
Willingness to attend in person events with travel requirements between 20-30%+ (or as business demands surface)
Strong experience in: Account planning, Pipeline creation, Multi-threading and consensus building, Procurement/security/legal navigation
Experience working in Salesforce (forecasting + pipeline hygiene required)
Preferred
Experience selling into Revenue Cycle Management (RCM) / Coding / Audit / Compliance workflows
Proven success in install-base expansion, cross-sell, or platform/module-based selling
Familiarity with MEDDICC (or equivalent enterprise qualification methodology)
Experience in PE-backed and/or high-growth SaaS environments
Benefits
Medical, Dental & Vision Coverage & 401K (with company match)
Unlimited vacation policy
Peer Nominated Awards & Recognition
Company
MDaudit
MDaudit is an award-winning AI-enhanced continuous risk monitoring platform and trusted revenue integrity partner to healthcare organizations nationwide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nick Barnes
Chief Financial Officer
Graeme Hennessey
Chief Revenue Officer (CRO)
Company data provided by crunchbase