Findhelp · 22 hours ago
Senior Staff Technical Solutions Account Manager
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$126K/yr - $158K/yr
7+ years expFindhelp is a mission-driven organization focused on connecting people to social care resources. The Senior Staff Technical Solutions Account Manager plays a pivotal role in driving customer success through technical solutioning, support, and project management.
ComputerInternetSoftware
Responsibilities
Develop and maintain strong customer and partner relationships through communication, relationship building, and technical mastery
Lead successful technical implementations through accurate scoping, planning, and execution of platform capabilities in alignment with customers’ business goals and drivers
Position customers for long term success through ongoing partnership and technical account management; deeply understand workflows, document, advocate, and solution to meet and exceed evolving customer needs
Drive system adoption by acting as a project manager, problem solver, customer and partner champion to implement technical solutions in collaboration with Customer Success Managers
Serve as a product expert in areas such as integrations, eligibility, or other technical areas of the product, providing both proactive and responsive issue investigation and resolution
Diagnose technical issues, identify and implement solutions to ensure successful implementations and ongoing platform success
Standardize best practices for workflows that solve technical or otherwise complex challenges for customers and partners; advocate externally and internally, creating processes and technical solutions to ease implementation of these practices
Serve as an internal and external stakeholder for new and impactful technical projects that enable easy access to social care for those who need it
Guide vendor partners to scope, develop, and implement new integrations or other technically complex product features
Identify ways to improve the software and integration offerings, and work with Product and Engineering to prioritize, develop, and implement enhancements
Qualification
Required
7+ years experience in roles relating to technical solutions and customer support, demonstrating both technical and customer-facing core responsibilities
Expert at tailoring your communication (whether presentation, verbal, or written) to your audience
Demonstrated success leading escalated customer or partner situations and directing towards a positive outcome for all parties involved
Technically adept, troubleshooting problems to determine the root issue and identify resolutions
Ability to write and run basic and moderately complex SQL queries for data exploration
Demonstrated experience working with code, databases, integrations (APIs, Webhooks, etc.), SQL, JIRA, Python, Javascript, and/or Google Cloud
Willingness to help others and tackle problems head on
Strong analytical, communication, planning, and project management skills
Ability to research and learn new technologies quickly
Comfortable working with minimal direction to achieve goals
Proactive self-starter and take ownership and demonstrate leadership over your accounts and projects
Ability to manage a broad scope of work expertly
Benefits
401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Employee only paid Health, Dental, and Vision insurance
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program
Culture Committee
Leadership Development Training
Paid Volunteering Time
Company
Findhelp
findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems.
201-500 employees
H1B Sponsorship
Findhelp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Mukta Nandwani
Chief Technology Officer
Jaffer Traish
Chief Operating Officer
Recent News
Company data provided by crunchbase