AT&T · 15 hours ago
Call Center Customer Care Representative
Tulsa, Oklahoma
Full-time
Onsite
Entry Level
$21.45/hr - $21.45/hr
1+ years expAT&T is a global leader in communications and technology, and they are seeking a Call Center Customer Care Representative to redefine customer service. The role involves assisting business customers with inquiries and requests regarding AT&T products and services while meeting sales goals and ensuring exceptional customer experiences.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of AT&T’s products and services
Simplify and explain customer bills, rate plans, and features
Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults
Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid services
Troubleshoot and resolve customer-impacting issues such as voice and data problems that span multiple networks and devices
Stay up to date with changes in technology and applications to provide the best solutions for customers
Assist customers with setup and use of the latest products and services, such as air cards, USB devices, and AT&T-provided software
Work a full-time, set schedule (40 hours/week) that includes breaks, lunches, and scheduled open time to ensure availability for customer calls and exceptional service
Answer customer/client requests or inquiries concerning services and products
Use various systems and tools to assist and service customers
Maintain working knowledge of all company products, services, and promotions
Make recommendations according to customer needs
Process purchases, handle billing and rate plan inquiries, and troubleshoot technical issues
Manage credit checks, service activations, changes, and collections
Support customers with laptop connect services, air cards, USB devices, and AT&T software
Engage with internal and external partners for issue resolution
Maintain appropriate records and prepare required reports
Qualification
Required
Call center or customer service experience
Flexibility to work any schedule during our hours of operation (may include day, evening, weekend, or holiday hours). Occasional overtime may be required
Desire to work onsite in one of our call centers
Strong communication and problem-solving skills
Ability to adapt to evolving technology, tools, and business needs
Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by business needs
May require passing assessments or tests associated with the position
Must be able to adapt to changing business needs, responsibilities, and technology
Preferred
At least one year of customer service experience
Call center experience
Advanced typing/keyboarding skills
Benefits
Paid training and additional resources to support your growth.
Excellent benefits package, including medical/dental/vision coverage, 401(k) plan, tuition reimbursement, and paid time off.
Employee discounts of up to 50% on eligible AT&T wireless plans and accessories, Internet (Fiber where available), and home phone.
Career development opportunities with limitless possibilities at AT&T.
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
24-7 Press Release Newswire
2026-01-24
Mobile World Live
2026-01-24
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
Company data provided by crunchbase