AVP - FNOL & Claim Intake Operations jobs in United States
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Xceedance · 22 hours ago

AVP - FNOL & Claim Intake Operations

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$140K/yr - $160K/yr
date8+ years exp

Xceedance provides strategic operations support and technology services to insurance organizations globally. They are seeking an AVP to own the FNOL operating model and deliver high-quality service for claims outcomes, focusing on improving the FNOL process and managing intake operations.

AnalyticsConsultingInformation TechnologyInsuranceInsurTech
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H1B Sponsor Likelynote
Hiring Manager
Caitlin Hille
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Responsibilities

Launch and stabilize multi‑channel intake with clear SOPs, RACIs, quality controls, and a robust Quality Assurance framework
Partner with client to define and manage intake SLAs, design and provide performance metrics, and drive continuous improvement
Partner with IT Teams to configure and operationalize multiple systems supporting the intake and claim setup process
Scale process to accommodate additional lines of business, geographies, and exception handling as client needs grow and as the program evolves
Follow strict project governance protocols partnering with client to manage progress and risks as they arise
Serve as SME for support teams
Provide oversight and direction for training and staff development

Qualification

P&C claims experienceFNOL/intake operationsClaims contact center operationsProcessData designProject governance protocolsCommunication skillsLeadership skillsCollaboration skills

Required

8+ years in P&C claims, including 5+ years in an FNOL/intake, claims contact center operations, or claims operations (carrier or TPA)
Proven ability to work with challenging deadlines
An excellent communicator with a strong collaborative mindset
Self-motivated leader for a diverse team
Hands-on integration of intake/front-end flows with a claims platform
Strong process and data design skills

Benefits

Career development opportunities

Company

Xceedance

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Glassdoor3.6
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Xceedance is an insurance company that provides lifecycle, operations, data, analytics, and claims TPA to reinsurance organizations.
dateFounded in 2013
location
Worcester, Massachusetts, USA
people-size1001-5000 employees
web-link
https://xceedance.com

H1B Sponsorship

Xceedance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (5)
2022 (7)
2021 (4)
2020 (11)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Portage Ventures
2025-10-13Private Equity

Leadership Team

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Justin Davies
SVP, Head of Region, EMEA
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leader-logo
Praveen Pachaury
Sr. VP - Technology and Digital
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Recent News

EIN Presswire
Xceedance Expands Agency and Broker Operations Capabilities with Acquisition of Marble Box
2026-01-06
EIN Presswire
Xceedance Expands Presence in Asia with Strategic Talent Hub in Manila
2025-12-02
globallegalchronicle.com
Portage Capital Solutions Acquires Minority Stake in Xceedance
2025-11-08
Company data provided by crunchbase