Client Operations Manager III jobs in United States
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Chase · 22 hours ago

Client Operations Manager III

position4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US
timeFull-time
remoteOnsite
senioritySenior Level
money$107K/yr - $171K/yr
date5+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions to millions of clients. As a Client Operations Manager III, you will lead a team dedicated to providing exceptional service and operational excellence, overseeing daily operations and implementing strategic plans to enhance service delivery.

BankingFinancial Services

Responsibilities

Oversee the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues
Implement strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency
Coordinate with various departments to ensure seamless client onboarding and support across different products and platforms
Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage
Conduct regular team meetings to communicate performance objectives, provide training, and foster a culture of collaboration and innovation

Qualification

Customer service operationsTransaction processingTeam managementStrategic planningProcess improvementsData analysisCommunication skillsCollaborationProject managementPresentation skills

Required

Expertise in managing customer service operations, demonstrating proficiency in transaction processing and effective issue resolution, equivalent to 5 or more years of experience
Demonstrated ability to implement strategic plans and process improvements in a client operations environment
Experience in coordinating with multiple departments to ensure seamless client onboarding and support across various products and platforms
Demonstrated ability to manage a team, with experience in setting performance objectives, providing training, and fostering a culture of collaboration and innovation
Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience

Preferred

BS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment
Developing ability to drive continuous improvement initiatives, lead project management efforts, and utilize presentation skills to communicate operational insights
Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

Chase

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Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

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Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
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Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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