Westamerica Bank · 11 hours ago
Bankcard Operations Representative - Accounting
SANTA ROSA,CA,US
Full-time
Onsite
Entry Level
1+ years expWestamerica Bank is among the largest commercial banks headquartered in California, and they are seeking a Bankcard Operations Representative for their Redwood Merchant Services division. The role involves monitoring merchant processing activities, fielding customer inquiries regarding underwriting policies, and ensuring compliance with risk management standards.
BankingFinancial Services
Responsibilities
Monitor and investigate merchant’s processing activities using a variety of risk tools
Field customer calls requiring explanation of specific underwriting/risk policies and decisions related to those policies
Contact banks, merchants and/or cardholders to verify transactions processed through merchant accounts
Conduct investigations regularly to ensure risk is managed and activity is compliant
Concisely document your risk assessment findings
Ensure that efficient and quality services are delivered that meet or exceed agreed service level standards
Perform merchant account maintenance such as profile and bank account updates
Collaborate with internal sales and other colleagues to support a successful merchant experience
Stay current on merchant industry trends specific to the industries we support
Perform other risk related duties as assigned including supporting the Credit team on reviewing merchant accounts
Qualification
Required
Excellent telephone customer service skills
Analytical mindset with a critical, investigative approach to problem solving
Detail oriented coupled with a high level of curiosity and risk awareness
Solid written and verbal communication skills
Able to juggle multi tasks and deliver consistent high performance
Experience with Microsoft Excel/Google sheets (basic functions)
Candidate must possess strong written skills
Intermediate computer skills
Willingness to work in a fast-paced environment
Ability to calculate figures and amounts, such as discounts, interest, commission proportions and percentages
Preferred
1-2 years in the merchant services industry with experience specific to fraud and risk
Experience working with various transaction & risk monitoring tools/systems
Ideally able to work an 8 am - 5 pm PT, Monday - Friday schedule
Company
Westamerica Bank
Westamerica Bancorp is a regional community bank that offers consumer and commercial financing.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1980-04-11IPO
Leadership Team
R
Robert Thorson
Chief Financial Officer
Recent News
MarketScreener
2025-10-23
Westamerica Bancorporation
2025-10-17
MarketScreener
2025-04-17
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