Knobelsdorff · 4 hours ago
IT Helpdesk Support
Goodhue, MN
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expKnobelsdorff is a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services. The IT Helpdesk Support role involves troubleshooting tech issues, managing system access, and ensuring new hires are set up for success while delivering top-notch support to employees and engaging in exciting IT projects.
EnergyIndustrial AutomationIndustrial EngineeringRenewable EnergySolar
Responsibilities
Manage user mailboxes, distribution lists, and shared mailboxes
Implement and manage MFA for users to enhance security
Manage provision access for all company applications, ensuring users have the appropriate permissions
Maintain records of access levels and update them based on role changes or organizational requirements
Coordinate the onboarding process, ensuring all IT requirements are set up for new hires
Configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards
Install, update, and troubleshoot software applications as needed
Ensure all software licenses are managed and compliant with company policies
Provide support and training for end users on the effective use of software applications
Triage incoming helpdesk tickets and assign them based on priority and expertise needed
Monitor ticket queues and escalate issues as needed to ensure timely resolution
Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues
Escalate Level 2 problem tickets and Level 3 tickets as needed
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
1–3 years of experience in IT support or helpdesk roles
Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning
Working knowledge of IT hardware, Windows OS, and common enterprise software
Benefits
100% employer-paid health and dental coverage for employees
HSA contributions to support your medical expenses
Company-paid life insurance and disability coverage
401(k) with competitive company match
Profit sharing and performance-based incentives
Paid weekly with competitive wages
PTO, six paid holidays, and education reimbursement
Exclusive employee discounts through Working Advantage
Company
Knobelsdorff
Knobelsdorff is an electrical and renewable energy contractor that specializes in engineering, automation, and UL panel building.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Thompson
Chief Operating Officer
Company data provided by crunchbase