Advocate Health Care · 1 day ago
Patient Safety, Risk Management Applications Support Sr
Oak Brook, IL
Full-time
Onsite
Senior Level
$41/hr - $61/hr
5+ years expAdvocate Health Care is seeking a Senior Patient Safety and Risk Management Applications Support professional. The role involves working with application users to improve clinical and business processes, developing test plans, and facilitating software transitions while ensuring effective user training and support.
Clinical TrialsDeliveryHealth Care
Responsibilities
Working with front and back-end application users through a ticketing system for our event reporting, patient relations, peer review, cause analysis and claims system (Origami)
Build reports, data views, dashboards, create users, maintain dictionaries and update/create entry forms using XML
Identifies, maps, measures, analyzes and improves clinical and business processes, moderate to complex problems and requirements for assigned application(s). Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices
Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions. Conducts effective end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
Facilitates clinical/business practice processes which result in successful software transitions and system utilization. Identifies, analyzes, and implements opportunities for clinical application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows
Translates user requirements into functional design specifications and reviews with users to insure accuracy. Ensures accurate data maintenance and reviews the technological impact of business requirements
Guides, advises and acts as a a resource regarding processes and issue resolution. Serves as a mentor to train and develop other application support staff as needed
Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes change and quality control documentation using department standards
Reviews data integrity and audits reports to proactively identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development. Collaborates to ensure that system improvements are successfully implemented and monitored to increase efficiency. Performs data analysis to support data requirements and initiatives
Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems. Assists users in using the full functionality of the application(s) and process flow. Evaluates training effectiveness, maintains and updates training curriculum as needed
Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to clinical equipment, applications, and functionality. Provides direction on complex or ambiguous application issues
Develops plans to ensure projects are completed successfully within deadlines. May coordinate the activities of other members of the project team
Qualification
Required
Bachelor's Degree (or equivalent knowledge) in Business Management
Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 5 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported
Experience in interface between application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training
Advanced knowledge of managing applications and technical components of assigned applications including basic hardware, operating systems and database
Project management experience
Necessary analytical skills to make recommendations based on data analysis, and user needs, assuring maximum productivity and continuous process improvement
Ability to balance multiple tasks, detail and results oriented, set appropriate priorities and accomplish assignments
Strong organizational, communication, problem and issue resolution skills. Ability to gather and organize data
Advanced computer skills including experience in using the Microsoft Office Suite or similar products and experience with large scale automated systems
Company
Advocate Health Care
Advocate Health Care is an integrated healthcare delivery system based in Illinois, United States.
10001+ employees
H1B Sponsorship
Advocate Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (9)
2023 (6)
2022 (16)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$18M2013-10-03Series Unknown· $18M
Leadership Team
Barbara Hancock
Executive Assistant to the President and Chief Operating Officer
David Rich
Clinical Practice Partner
Recent News
2025-10-10
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