Photon · 19 hours ago
Information Technology Support Engineer
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expPhoton is a company seeking an Information Technology Support Engineer to provide comprehensive IT support for user workstations and devices. The role involves maintaining hardware and software inventories, resolving technical issues, and supporting continuous improvement initiatives.
E-CommerceInformation TechnologyMobile AppsWeb DesignWeb Development
Responsibilities
Support and maintain user workstations, printers, wireless client devices, laptops, docking stations, monitors and other IT peripherals
Provide support for the company's phone system & Print devices
Manage & maintain all end-user workstations, laptops and peripheral devices for all company locations and for remote sales employees
Maintain a current hardware and software inventory for all systems
Perform periodic maintenance to all desktops, laptops and peripherals to ensure that systems are up to date and functioning optimally
As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware’s
Provide end-user support for all company applications and technology assets
Achieve timely resolution of all issues
Assist with training of users on systems / processes
Support continuous improvement by researching new technologies / techniques to improve business processes and efficiency
Maintain the IT asset database, work with accounting staff to ensure all assets are capitalized and accounted for at all times
Assess, debug and resolve hardware/technical problems associated with laptops
Support MD’s home IT Infra in US locations
Managing and Checking the Bandwidth of ISP’s of all US offices locations daily
As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware’s
Evaluating the best solutions and cost optimizing solutions for the IT Projects
New office setup: Setting up new offices starting from finding the appropriate space till execution of fit outs
Provide office guests with a hospitable experience
Asset Management: Managing Assets and Maintaining records
FedEx - Domestic and international shipping of all IT Assets, Documents
Photon Guest house – Managing and Maintaining of Company/Directors owned/Rented Guest houses
Assisting bosses (CEO and CTO) on their requirements
Flexible with their schedules
Support during weekends/holidays when there is a business requirement
Flexible to Travel to other Locations when there is business requirement
Qualification
Required
Associates or Technical degree or equivalent work experience required. Certifications are a benefit
Minimum of 2-3 years of experience with Windows Administration and Desktop Support
Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365
Proficient in video conferencing setups and maintenance
Ability to interpret, analyze, troubleshoot and resolve technical problems
Strong written and verbal communication skills and interpersonal skills are essential
Demonstrated ability to handle and maintain extremely confidential information required
Ability to work in a fast pace environment
Flexible with work locations across the US
Work on customer sites as a lead or support specialist. For 6 months to a year. If required
Physically able to ship and if need be, deliver assets to end users and customers to their locations in the nearby
Have a mode of transportation
Ability to strategize and plan vendors with new office deployments
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Excellent written and verbal communication skills
Ability to multi-task, organize, and prioritize work
Company
Photon
Photon is a technology corporation that provides Strategy Consulting, Creative Design, and Technology Services to global enterprise.
5001-10000 employees
H1B Sponsorship
Photon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (168)
2023 (236)
2022 (184)
2021 (157)
2020 (249)
Funding
Current Stage
Late StageLeadership Team
Mukund Balasubramanian
Chief Technology Officer
Sanjiv C Lochan
CFO
Recent News
Bangkok Post
2024-05-20
2024-04-02
Company data provided by crunchbase