bioMérieux · 3 hours ago
National Field System Engineer - Madison, WI Area
United States
Full-time
Onsite
Mid, Senior Level
2+ years expbioMérieux is a leading company in the field of in vitro diagnostics, and they are seeking a National Field System Engineer. This role is responsible for providing on-site installation, preventive, corrective, and routine maintenance for bioMérieux customers, ensuring high-quality service and customer satisfaction.
Biotechnology
Responsibilities
Deliver timely, professional communications to customer service requests within the assigned territory and nationally as needed
Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment
Troubleshoot and repair instruments using electro‑mechanical and computer skills to the board or subassembly level
Build strong customer relationships and identify potential service or sales opportunities
Plan and manage a forward‑looking service itinerary in coordination with dispatchers and regional leadership
Coordinate with regional teams when supporting customers outside the assigned territory
Engage with purchase‑order‑required customers to schedule preventive maintenance and support revenue objectives
Travel regularly, both scheduled and unscheduled, to support customer needs including overnight and national travel for customer support, trainings, workshops, and specialized service needs
Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time
Adhere to all guidelines associated with maintaining company‑issued equipment, tools, fleet vehicle, and assets appropriately as well as representing bioMerieux in a professional manner at all times
Maintain accurate spare parts inventory and achieve annual targets such as First Time Fix rates and other assigned performance objectives
Continuously develop technical, procedural, and professional skills
Support sales, applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies
Participate in trade shows and provide product performance feedback to internal teams
Perform all work in compliance with company quality procedures and standards
Perform other duties as assigned
Qualification
Required
Bachelor degree required in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
In lieu of a Bachelor's degree, 4 years of additional relevant experience will be accepted including Technical school &/or military technical training experience in Electronic Technology or Computer Science
2+ years of professional related experience with degree in troubleshooting and repair of biomedical, complex electro‑mechanical, electrical, computer, vacuum systems, or similar systems required
OR 6+ years of professional related experience in lieu of degree in troubleshooting and repair of biomedical, complex electro‑mechanical, electrical, computer, vacuum systems, or similar systems required
Must have and maintain a valid driver's license in state of residence
Experience operating independently including managing schedules, customer expectations, communications internally and externally; prioritizing tasks; and resolving technical issues without direct oversight
Preferred
Experience in a field service role preferred
Experience with host/remote communications and network systems preferred
Experience in the principles and practices of laboratory operations preferred
Company
bioMérieux
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics.
10001+ employees
H1B Sponsorship
bioMérieux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Jana Inman
CFO Global R&D
Aaron Ford
Talent Acquisition Partner II
Recent News
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