Century Consulting Services · 17 hours ago
Desktop Support Technician
New York City, NY
Full-time
Onsite
Entry, Mid Level
$34/hr - $34/hr
2+ years expCentury Consulting Services is a trusted name in the financial industry, dedicated to empowering clients with financial knowledge and tools. They are seeking a tech-savvy, people-friendly Desktop Support Technician to provide technical support, troubleshoot issues, and ensure smooth operation of computers and systems for employees.
ConsultingDebt CollectionsFinancial ServicesPersonal Finance
Responsibilities
Provide technical support to end-users, resolving hardware, software, and network issues in a timely manner
Install, configure, and maintain desktop hardware and software systems
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Collaborate with IT team members to troubleshoot and resolve complex technical problems
Maintain accurate documentation of support activities and procedures by providing detailed information on IT requests
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Deliver training and support to end-users on technology-related topics
Identify and suggest possible improvements to procedures
Qualification
Required
2-4 years experience as a Desktop Support Technician
Tech savvy with working knowledge of office automation products, databases, computer systems, mobile devices, and other tech products
Strong troubleshooting, analytical, and problem-solving skills
Impeccable attention to detail
Organized and Task Oriented
Ability to diagnose and solve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Company
Century Consulting Services
Century Consulting Services is a financial consultancy that offers personal financial and debt assistance for its customers.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase