DOCUmation · 11 hours ago
On-site Supervisor
San Antonio, Texas, United States
Full-time
Onsite
Mid LevelDOCUmation is a privately-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations through Texas. The On-site Supervisor is responsible for overseeing operations at the client’s location, managing activities across the copy center, mailroom, and fleet management services while ensuring operational excellence and customer satisfaction.
Cyber SecurityPrintingSoftware
Responsibilities
Serve as the primary client contact, ensuring daily communication is professional, responsive and solution focused
Maintain appropriate professional boundaries with clients and direct reports
Manage and oversee all on-site operations, including copy center, mailroom, and equipment fleet services
Ensure all work is completed accurately, on schedule, and in accordance with established quality standards
Provides hands-on training for team members on workflows, procedures and equipment operations
Hold team members accountable for performance, professionalism, and compliance with established processes
Provide first-level troubleshooting and support for equipment issues, including collection of monthly meter readings
Respond promptly to customer inquiries regarding job feasibility, status, and completion deadlines
Identify and implement opportunities to streamline workflows and improve overall service delivery
Perform additional duties as assigned to support operational needs
Qualification
Required
Proven experience in copy center and mailroom operations
Strong organization and multitasking skills in a fast-paced environment
Goal-oriented with the ability to set clear, actionable objectives
Proficient in Microsoft Office and general PC skills
Strong leadership and conflict-resolution abilities
Motivational, team-oriented mindset with a commitment to a positive workplace culture
Minimum: High School Diploma or GED
Lift up to 50 pounds
Ability to sit or stand for extended periods of time
Ability to stoop, bend, and kneel as needed
Visual acuity to read printed and digital content
Clear verbal communication and listening comprehension
Benefits
Generous Paid Time Off (PTO) policy.
Parental and caregiver leave.
Tuition reimbursement.
Quarterly bonuses for eligible positions.
Paid holidays.
401(k) plan with employer match.
Free employee-only health insurance.
Paid Volunteer Time Off (VTO)
Pre-paid legal coverage available
FSA and HSA options
Company
DOCUmation
DOCUmation specializes in managed it, print management, managed software, managed onsite, managed print services, and large format printing.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Vroegh
VP of Operations
Recent News
2025-05-04
2025-04-24
Company data provided by crunchbase