Veridian Tech Solutions, Inc. · 14 hours ago
ITSM Implementation Project Manager
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
14+ years expVeridian Tech Solutions, Inc. is seeking an experienced ITSM Implementation Project Manager to lead the rollout of IT Service Management tools for their clients. The role involves managing project delivery, overseeing ITSM tool configuration, and ensuring effective client communication and stakeholder management.
Big DataCyber SecurityDigital MarketingInternet of Things
Responsibilities
Lead end-to-end implementation of ITSM processes including Incident, Problem, Change, Release, Service Asset & Configuration Management, CMDB, and Service Level Management
Develop and execute detailed project plans with milestones, deliverables, RACI, and communication cadence
Monitor project scope, timeline, and budget to ensure successful delivery under a fixed-price contract
Identify risks and implement mitigation strategies to prevent scope creep and cost overruns
Ensure compliance with client security standards and regulatory requirements
Manage project governance, documentation, and stakeholder reporting
Oversee configuration, customization, and integration of ITSM tools like ServiceNow, BMC Remedy, Jira Service Management, and other enterprise platforms
Ensure ITIL-aligned workflows and processes are implemented effectively
Drive adoption and change management for ITSM tools across the organization
Define clear deliverables and acceptance criteria upfront
Ensure strict adherence to scope to avoid cost overruns
Manage change orders effectively to maintain profitability
Track resource allocation and burn rate for financial control
Provide regular updates to executive leadership on project financials, risks, and progress
Act as the primary point of contact between the client and delivery teams
Facilitate requirement gathering sessions to align business needs with technical solutions
Conduct weekly client meetings, status reports, and executive briefings
Manage client expectations and address concerns proactively
Oversee User Acceptance Testing (UAT) and ensure stakeholder buy-in
Ensure creation of technical and functional documentation for knowledge transfer
Supervise development of training programs for end users and administrators
Ensure smooth go-live transition with Hypercare support
Qualification
Required
14+ years of IT project management experience, including 2–3 end-to-end ITSM implementations
Strong knowledge of ITIL processes (ITIL certification preferred)
Hands-on experience with enterprise ITSM tools (ServiceNow, Jira Service Management, BMC Remedy, etc.)
Expertise in managing projects under fixed-price contract structures
Excellent communication, stakeholder management, and change management skills
Preferred
ITIL certification preferred
PMP or PRINCE2 certification is a plus
Company
Veridian Tech Solutions, Inc.
Veridian Tech Solution Inc. is leading IT staffing and solution company which caters to various industries.
51-200 employees
H1B Sponsorship
Veridian Tech Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase