Gills Point S Tire & Auto Service · 17 hours ago
Service Advisor 1
West Lebanon,NH,US
Full-time
Onsite
New Grad, Entry LevelGills Point S Tire & Auto Service is a company focused on providing exceptional customer service while valuing its employees. They are seeking a Service Advisor who will act as the primary point of contact between customers and the service department, ensuring customer satisfaction through effective communication and coordination of services.
AutomotiveMechanical EngineeringRetail
Responsibilities
Perform and understand all knowledge of a Service Technician I (Retail & Commercial)
Greeting customers and addressing their inquiries and concerns
Providing a positive and professional customer service experience
Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and entry level mechanical issues
Documenting the customer's concerns and collecting relevant information
Recommending tires based on the vehicle's condition and the customer's concerns
Providing clear explanations of recommended tires, including costs and timeframes
Providing customers with accurate cost estimates for proposed tires
Obtaining approval from customers before proceeding with work
Creating detailed work orders for service technicians, including a description of customer concerns, recommended services, and any additional notes
Coordinating and scheduling service appointments for customers
Managing the service department's schedule to optimize workflow
Communicating customer concerns and vehicle issues to service technicians
Providing technicians with relevant information to aid in diagnosis and repair
Following up with customers to provide updates on the status of their vehicles
Communicating any additional findings or recommended services as needed
Ordering necessary Tires for customers
Understanding inventory and ensuring the availability of required tires
Coordinating billing and invoicing processes
Providing customers with detailed invoices and explaining charges
Educating customers on tire best practices and answering questions about tires
Addressing and resolving customer concerns or complaints in a professional and effective manner
Maintaining accurate records of customer interactions, service recommendations, and work performed
Qualification
Required
High School Diploma or Equivalent
Valid driver's license and acceptable driving record required
Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
Excellent verbal and written communication skills to interact with customers and relay information clearly and effectively between customers and technicians
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)
The ability to upsell services and products based on vehicle condition and customer needs
Preferred
Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
Willingness to pursue TIA certification with company support and assistance
Benefits
Paid time off
Stable working hours
Excellent Training – with opportunities for training and career advancement
Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
Competitive wages
401(k) savings plan with company match
Company
Gills Point S Tire & Auto Service
Gills Point S Tire & Auto Service is a family-owned and operated tyre and service centre that caters to travellers.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Gill
President / CEO
Andy Kunkler
Chief Financial Officer
Recent News
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