Filevine · 17 hours ago
Manager, Strategy & Operations
United States
Full-time
Remote
Mid Level
$140K/yr - $160K/yrFilevine is forging the future of legal work with cloud-based workflow tools, and they are seeking a Manager, Strategy & Operations to help build and scale an early-stage gig marketplace. This role involves designing and executing the core operational infrastructure for contractor onboarding, quality, deliverable tracking, and marketplace performance.
Artificial Intelligence (AI)Document ManagementLegal TechProject ManagementSaaSSoftware
Responsibilities
Build and scale the core operational systems that power the marketplace, including contractor onboarding, deliverable tracking, invoicing workflows, and quality programs
Design and implement onboarding processes and training programs for gig workers to ensure readiness, consistency, and scalability
Develop and manage quality frameworks, performance standards, and feedback loops to maintain high service delivery across the marketplace
Own operational workflows for tracking transcripts, invoices, and contractor deliverables, ensuring accuracy, accountability, and timely delivery
Partner closely with product, engineering, sales, and support teams to define requirements and help build the tools and systems the marketplace relies on
Monitor operational metrics, identify gaps or inefficiencies, and drive continuous improvement through process iteration and automation
Act as a hands-on executor and problem solver, jumping into day-to-day operational challenges as needed while building long-term scalable solutions
Qualification
Required
Proven experience building processes and systems from scratch and scaling them as the business grows
Strong execution skills with the ability to manage multiple workstreams and deliver results in ambiguous, evolving environments
Experience working cross-functionally with product, engineering, and go-to-market teams to build operational tooling or workflows
Analytical and systems-oriented thinker with comfort working in spreadsheets, dashboards, and operational data
Exceptional written and verbal communication skills, with the ability to translate complex operational needs into clear requirements
Preferred
Experience with gig marketplaces, workforce operations, quality programs, invoicing systems, or legal services operations
Benefits
Medical, Dental, & Vision Insurance (for full-time employees)
Competitive & Fair Pay
Maternity & paternity leave (for full-time employees)
Short & long-term disability
Opportunity to learn from a dedicated leadership team
Centrally located open office building in Sugar House
Top-of-the-line company swag
Company
Filevine
Filevine provides a legal operating platform integrating AI for case, document, and lead management.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$636.08MKey Investors
Insight PartnersStepStone GroupSignal Peak Ventures
2025-09-23Series E· $260M
2024-06-01Series Unknown· $150M
2022-04-14Series D· $108M
Leadership Team
Nathan Morris
Co-Founder and Chief Culture Officer
Jonathan Ord
Board Member
Recent News
Business Insider
2026-01-23
2026-01-15
Company data provided by crunchbase