Spectrum One · 7 hours ago
Senior Technical Consultant - NICE CXOne (Remote)
United States
Full-time
Remote
Senior Level
5+ years expSpectrum One is a strategic engineering partner for high-growth startups and established corporations, and they are seeking a Senior NICE CXone expert to act as a technical advisor for their customers. This role involves guiding customers on optimizing their existing CXone infrastructure and providing a roadmap for future improvements through consultative audits and strategic recommendations.
DevOpsSoftwareUX DesignWeb Development
Responsibilities
Architecture Review: Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies
Strategic Advisory: Provide technical recommendations on how to stabilize legacy NiceInContact implementations or prepare them for modernization
Integration Strategy: Assess and advise on data flow integrations between CXone and external CRMs (Salesforce, Zendesk, etc.) using REST APIs
Optimization: Review routing logs and configuration settings to troubleshoot high-level performance issues
Qualification
Required
5+ years of deep experience with NICE CXone (formerly NiceInContact). You must have a strong grasp of both legacy architecture and the modern cloud environment
Expert-level proficiency in CXone Studio. You must be able to read and audit complex logic branches, custom actions, and snippets without needing to build them from scratch
Strong understanding of REST APIs, JSON, and XML for troubleshooting and advising on CRM integrations
Preferred
Familiarity with the new CXone Mpower architecture or Enlighten AI is a plus, particularly regarding the transition from rules-based to AI-driven routing
Understanding of data flows related to Workforce Management and Quality Management
Capable of translating complex business requirements into clear technical logic for the client's internal team
Able to look at a broken process or routing log and quickly identify the root cause without trial-and-error
Benefits
Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses.
Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins.
Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive.
Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp.
Permanent Remote: Work from home or anywhere you are most productive.
Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.
Company
Spectrum One
Spectrum One is a software development company that provides web and mobile applications, UI/UX design, cloud, and devops services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Nadine Jamila
Founder & Managing Partner
Company data provided by crunchbase