IP Corporation · 3 hours ago
Customer Service Representative III Onsite
St Paul, MN
Full-time
Onsite
Senior Level
5+ years expIP Corporation is a supplier to the composites industry, committed to empowering its employees and providing rewarding career opportunities. The Customer Service Representative III will serve as the primary point of contact for key customers, managing inquiries and orders while maintaining professionalism and efficiency in customer interactions.
IndustrialManufacturingProduct DesignProductivity ToolsSupply Chain Management
Responsibilities
Serve as the primary point of contact for key customers, handling inquiries, complaints, and order management with professionalism and efficiency
Process and manage customer orders, ensuring accuracy and timely fulfillment
Coordinate with production, shipping, and sales teams to resolve order delays, product availability issues, and special requests
Maintain detailed customer records, including order history, communications, and special requirements, using the company’s CRM and ERP systems
Provide training and guidance to junior customer service representatives
Assist in developing and implementing customer service policies, procedures, and best practices
Analyze customer feedback and provide insights to improve products and services
Generate and analyze reports related to customer orders, service performance, and operational efficiency
Qualification
Required
Associates degree or equivalent experience in a related field
5+ years of customer service experience, preferably in a manufacturing or industrial environment
High level of Customer Service acumen and business acumen
Excellent verbal and written communication skills
Ability to maintain a high level of accuracy in detail
Must be highly organized and excel in time management
Intermediate proficiency with MS Word, Excel and Outlook
Experience with Salesforce and Oracle, or other enterprise resource planning (ERP) systems
Able to work in a team and independently
Benefits
Dental
Vision
Generous PTO
401(k) with company match
More
Company
IP Corporation
IP Corporation is a holding company that operates in composite raw materials, resins, and molding products manufacturing companies.
501-1000 employees
H1B Sponsorship
IP Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (7)
Funding
Current Stage
Late StageLeadership Team
Erik B. Levy
Chief Operating Officer
Company data provided by crunchbase