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eTeam · 5 hours ago

Salesforce Marketing Cloud & Service Cloud Technical Lead

Plano, TX

Full-time

Onsite

Senior Level

7+ years exp

eTeam is seeking a Salesforce Marketing Cloud & Service Cloud Technical Lead to lead implementations and integrations in Salesforce platforms. The role requires deep knowledge of Marketing Cloud and Service Cloud modules, as well as strong expertise in APIs and development tools.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

7 years of Client platform experience, with at least 4 years in Marketing Cloud and Service Cloud

Proven track record of leading Client implementations, migrations, and integrations

Deep knowledge of Client Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio)

Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel)

Hands-on experience with Client APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud

Strong grasp of Client development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder)

Configure and customize Client Marketing Cloud (e.g., Journey Builder, Email Studio, Mobile Studio, Automation Studio)

Configure Service Cloud features like Case Management, Omni-Channel Routing, Service Console, Knowledge Base, and CTI integrations

Develop and oversee integrations with external platforms (CRM systems, ERP, websites, mobile apps, etc.) using APIs, ETL tools, and Marketing Cloud Connect

Lead the architecture, design, and implementation of Client Marketing Cloud and Service Cloud solutions

Create scalable, flexible, and high-performing architectures that meet business and technical requirements

Design data models, integration patterns, API strategies, and automation workflows across Marketing and Service operations

Conduct audits of existing Client orgs and recommend optimizations

Research and propose new Client features, AppExchange apps, or emerging technologies to enhance marketing and service operations

Design scalable customer engagement strategies including personalization, segmentation, and automation journeys

Ensure Client solutions comply with security, privacy regulations (like GDPR, HIPAA), and organizational policies

Excellent problem-solving and analytical skills

Strong communication and stakeholder management abilities

Ability to lead cross-functional teams and mentor junior staff

Current knowledge of scripting and programming languages, various business applications, state of the art technology and current trends in the computer industry

Qualification

Marketing CloudService CloudClient APIs SOAPClient APIs RESTSSJSAMPScriptSQL queriesClient Certified Marketing Cloud ConsultantClient Certified Service Cloud ConsultantClient Certified Application ArchitectClient Certified System ArchitectAnalytical skillsStakeholder managementProblem-solving skillsCommunication skillsTeam leadershipMentoring

Required