Mayo Clinic Healthcare London · 8 hours ago
EHR Support Analyst
Phoenix, AZ, United States
Full-time
Hybrid
Mid Level
$56K/yr - $83K/yr
4+ years expMayo Clinic Healthcare is a leading healthcare organization, and they are seeking an EHR Support Analyst to optimize practice efficiency utilizing healthcare technologies. The role involves assisting clinical staff with application support, system implementation, and integration projects while improving user functionality and productivity of EHR technologies.
Hospital & Health Care
No H1B
Responsibilities
Assisting in evaluation of clinical workflows to determine the impact and optimizing opportunities
Proactively identifying opportunities for provider and care team optimization through onsite support in all patient care practices
Independently performs new care team onboarding practices that include but are not limited to Plummer Chart personalization, personal device customization as it relates to the Plummer Chart
Partnering with clinicians to provide at-the-elbow support for all health care team members in clinical practice areas including EHR technology tool set up
Independently rounds in-person with assigned clinical service lines, assisting, and supporting the escalation process for issues requiring advanced support
Provides EHR education by answering questions and delivering needed system efficiency training
Assisting with investigation and resolution of EHR issues using discretionary evaluation skills
Immediately available via phone, email, or other electronic means to provide real-time support to clinicians
Uses standard tools for tracking ongoing issues, requests, and resolutions
Participate on projects and provide go live support
Collaborating with EHR training team to deliver system efficiency training
Mentor peers on support standards for department customers
Participating in business continuity planning for EHR outages
Employing change management techniques to support the clinical end user with the transition and adoption of healthcare technologies
Collaborating with multidisciplinary clinical team to ensure practice goals are met
Facilitating the use of data to evaluate outcomes and determine focused support
Assisting with implementation of local projects
Partner with Clinical Informaticist for assigned practices/departments to provide a collaborative approach in supporting clinicians within those areas
Advocates for appropriate access and use of data, information, and knowledge
Maintains a professional relationship with peers and healthcare team through open communication
Maintain basic IT knowledge and troubleshooting techniques
Attends clinical service line department meetings as CIPS representative
Qualification
Required
Associates degree or certificate in a healthcare role (LPN, Medical Assistant, Administrative Clinical Assistant, Health Unit Coordinator, Certified Electronic Health Record Specialist, etc) required
Minimum of four years' experience in a healthcare role
Minimum of two years' experience using Epic electronic health record
Computer literacy and current experience with EHR applications and healthcare technologies required such as Epic, dictation tools, ER mobile tools and MS Office
Possess problem solving skills to troubleshoot healthcare technology issues
Able to work independently and within a team setting to provide comprehensive support to assigned clinical practice areas
Ability to triage and prioritize work as well as perform a variety of tasks simultaneously
Possess critical thinking skills and be detail oriented
Effective verbal and written communication skills, with demonstrated ability to effectively communicate and interact with all levels of healthcare professionals
Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy
Preferred
Bachelor's degree preferred in Education, IT, Business or healthcare
Preferred one year experience in an EHR support role
Company
Mayo Clinic Healthcare London
Located in the Harley Street District in London, Mayo Clinic Healthcare offers an array of services, including Executive Health Assessments, GP Services, Outpatient Cardiology, Cardio-thoracic, Respiratory, Neurology and Neurosurgery, Colorectal, Gastroenterology, General Internal Medicine, Orthopaedic, Rheumatology and Endocrinology specialist consultations.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase