Baylor Scott & White Institute for Rehabilitation · 3 hours ago
Customer Service Representative
Canonsburg, PA, US
Full-time
Onsite
Entry Level
$16.50/hr - $16.50/hr
1+ years expBaylor Scott & White Institute for Rehabilitation is seeking a Healthcare Customer Service Representative to deliver exceptional customer service and assist patients with their healthcare needs. The role involves providing support for patient and insurance inquiries, maintaining patient accounts, and ensuring compliance with regulations.
Health CareHome Health CareOutpatient CareRehabilitation
Responsibilities
Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor
Understand insurance and patient responsibilities related to account balances and billing
Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary
Accurately process patient payments and apply them to accounts
Manage and forward incoming mail following department protocols
Document all communication related to patient accounts in the billing system
Collaborate with other departments to address and resolve account inquiries effectively
Provide feedback on changes in payer plans, contracts, or billing information to the CBO team
Maintain strict compliance with HIPAA regulations
Assist with additional tasks as assigned when not managing inbound calls
Qualification
Required
High school diploma or GED
Minimum of one year of customer service experience
Preferred
Proficiency with computer systems, including Windows-based technologies
Experience in a call center or phone-based role
Familiarity with medical billing, insurance processes, or healthcare front desk operations
Strong problem-solving skills with the ability to work independently
Excellent interpersonal, verbal, and written communication skills
Ability to handle challenging situations with professionalism and positivity
Experience managing sensitive information discreetly and securely
Benefits
Comprehensive paid orientation program.
Generous Paid Time Off (PTO) and Extended Illness Days (EID).
Health, dental, vision, and prescription insurance, plus life insurance.
401(k) retirement plan with company match.
Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends.
Company
Baylor Scott & White Institute for Rehabilitation
Baylor Scott & White Institute for Rehabilitation provides rehabilitation facilities, outpatient therapy, and home health services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Darrell Patak
Chief Operating Officer
Antwoin Smith, MSML,MBA-HM,BSN,CRRN,NEBC
Chief Nursing Officer
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