EnerSys · 11 hours ago
Field Service Technician II
Sumner, WA
Full-time
Onsite
Entry Level
$51K/yr - $64K/yr
1+ years expEnerSys is a global leader in stored energy solutions for industrial applications. The Field Service Technician II will provide technical and application support for EnerSys products and services, ensuring customer satisfaction through effective communication and on-site assistance.
EnergyManufacturingRenewable EnergyTelecommunicationsTransportation
Responsibilities
Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment
Perform preventative maintenance to ensure optimal equipment performance and minimize downtime
Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment
Provide on-site technical assistance and training to customers on the safe operation of their equipment
Build and maintain strong customer relationships by providing timely, efficient, and professional service
Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns
Act as a liaison between the customer and the company to ensure customer satisfaction
Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards
Operate material handling equipment safely and maintain a clean and organized work environment
Complete all required safety and compliance training
Maintain accurate records of service calls, maintenance activities, and customer interactions
Complete timely reports, including service reports, expense reports, and quality alerts
Manage company assets, including a service vehicle, parts inventory, tools, and test equipment
Qualification
Required
High School Diploma or equivalent
1 ½+ years of experience in field service or a related role, preferably in the electrical field
Basic mechanical aptitude and experience working with hand and power tools
Ability to read and interpret technical documents, such as schematics and manuals
Basic electrical understanding and experience with test equipment is a plus
Excellent communication and interpersonal skills
Ability to work independently and manage time effectively
Valid driver's license with a clean driving record
Ability to lift up to 50 pounds and perform physical tasks, such as bending, stooping, and kneeling
Must be able and willing to do overnight travel
Must be able and willing to operate a forklift
This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements
Must be able to frequently bend; twist; reach; stoop; kneel or crouch
Must be able to differentiate colors
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis
Must be able to stand for long periods of time
Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times
Must be able and willing to be on-call
Must be able and willing to wear a respirator
Must be able and willing to work overtime
Must be able and willing to work varying schedules which may include nights, weekends, and public holidays
Risk of electrical shock
This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead
Benefits
Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Company vehicle and tools provided
Opportunities for professional development and advancement
Positive and supportive work environment
Company
EnerSys
EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power,
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$499MKey Investors
US Department of Energy
2025-01-17Grant· $199M
2024-01-04Post Ipo Debt· $300M
2004-07-30IPO
Leadership Team
Mark Matthews
Senior Vice President - Specialty Global
Recent News
2026-01-11
2025-11-09
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