Liaison · 3 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
2+ years expLiaison International is a rapidly growing Information Technology company focused on providing centralized and non-centralized enrollment systems for higher education institutions. The Customer Service Representative role involves assisting applicants with inquiries related to the Central Application Service (CAS) through various communication channels, ensuring best-in-class service and support.
Continuing EducationCRMDirect MarketingEdTechEnterprise ApplicationsHigher EducationMOOCSTEM Education
Responsibilities
Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail in a fast-paced, call center environment
Maintain accurate records of call data in CRM system
Meets quantitative and qualitative standards as set by department
Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries
Qualification
Required
2-4 years in a customer service role
Demonstrated experience with MS Office Suite and web-based information sources
Strong interpersonal, written, and verbal communication skills
Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
Ability to advocate for applicants and clients
Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi product environment
Demonstrated ability to learn quickly between different roles and new responsibilities
Reliable transportation to the office
Preferred
Bachelor's degree strongly preferred
Understanding of admissions and application process a positive
This is mainly an in-office position (to be confirmed)
Company
Liaison
Liaison helps higher education institutions identify, recruit, and enroll best-fit students with improved outreach, application, and enrollment processes.
501-1000 employees
H1B Sponsorship
Liaison has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (7)
2022 (6)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2009-01-01Private Equity
Leadership Team
George Haddad
Founder & CEO
Deborah Erdner
Vice President Operations
Recent News
2024-01-04
2023-08-22
Company data provided by crunchbase