Foley, Incorporated · 7 hours ago
Warranty Claims Analyst - Bensalem, PA
Bensalem, PA
Full-time
Onsite
Senior Level
5+ years expFoley, Incorporated is seeking a Warranty Claims Analyst to provide expert advice on warranty-related matters and ensure compliance with warranty requirements. The role involves analyzing warranty claims, assisting service departments, and maintaining accurate reports to maximize claim recoveries.
Consumer ElectronicsElectronicsEnergyManufacturingReal Estate
Responsibilities
Advise sales, parts, and service managers on warranty-related matters to ensure our customers receive fair value while recovering maximum dollars
Assure that our Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents
Assure all Caterpillar and other product lines' warranty requirements are met daily, and warranty issues are resolved immediately
Communicate with Factory Warranty Analysts and Service Operations Rep. when necessary to ensure fair claims settlement
Advises Corporate Warranty Manager without delay any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures. (i.e., Excessive Labor, partial settlements, zero settlements)
Assist the Service Departments in all divisions with warranty service calls and claims processing when necessary
Analyze and process on a timely basis suspected warranty failures to determine responsibility and fair settlement of claims to all parties concerned
Analyze settlement maintenance (i.e., Status: pending, held) and process to maintain the accuracy of accounting reports
Assure, when presented, that warranty service calls are finished and invoiced without delay
Respond to inquiries and provide warranty-related data on all product lines when requested by customers, co-workers, TEPS dealers, and the credit department promptly
Qualification
Required
High School Diploma or equivalent required
Minimum 5 years experience in the heavy equipment or automotive industries and equivalent combination of training and experience, which provides the required knowledge, skills, and abilities
Excellent communication and interpersonal skills, both verbal and written
Experience with Microsoft Office, Excel, and Word
Preferred
Associate degree preferred
Company
Foley, Incorporated
Foleyorporated is a construction company offering construction equipment and power systems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Kolakowski
CFO
susan m connolly
Exec. VP and COO
Recent News
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