LoadUp · 15 hours ago
Real-Time Operations Specialist
Alpharetta, GA
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
2+ years expLoadUp Technologies is a modern junk removal and home services company that focuses on leveraging technology to enhance customer experience. The Real-Time Operations Specialist will manage call queues and workforce schedules to ensure service level goals are met while supporting various operational areas including Sales, Customer Support, and Fulfillment.
LogisticsRecyclingWaste Management
Responsibilities
Monitor real-time call queues, agent states, and workload distribution to maintain SLA targets across Sales, Support, and Fulfillment
Identify call volume trends, spikes, or backlogs and take proactive action to mitigate service impact
Make real-time staffing adjustments, including break management, shift changes, and agent reassignments
Track schedule adherence, occupancy, and utilization, flagging risks or gaps to leadership
Generate and distribute daily and weekly workforce and performance reports
Partner closely with CX leadership and team leads to support daily workforce management needs
Support onboarding by helping new agents understand schedules, adherence expectations, and queue workflows
Qualification
Required
2+ years in a call center, workforce management, or operations support role
Familiarity with CRM, telephony, or WFM tools; strong understanding of call center metrics (SLAs, occupancy, etc.)
Ability to make quick, data-driven decisions during high-volume periods
Excellent coordination skills to work seamlessly with agents and leadership
Ability to work a Tuesday – Saturday schedule in the office
Benefits
Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage.
Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts.
Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
Employee Recognition Program – Get rewarded and celebrated for your contributions.
Monthly Lifestyle Stipends – Support for the essentials or extras designed to enhance your everyday experience.
Referral Rewards Program – Help us build a high-performing team and get rewarded.
Growth with Purpose – We’re a scaling company where career paths evolve. You’ll have the opportunity to grow alongside the business and shape its future.
Company
LoadUp
LoadUp connects customers (B2C & B2B) with local service providers for junk haul-away, donation pickup, assembly, and hourly labor.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Burkhead
Chief Financial Officer
Company data provided by crunchbase